Join PomegranateReviews of joinpomegranate.com

Long time customer with this company, now they're doing this weird thing where they split your doses you can no longer get a hold of anybody I have sent multiple emails and phone calls nobody will call me back. I don't know if my medicine got lost in the mail or what because they don't tell you whenever you're doing this new split dosage when you're shipment is coming. I want a full refund. I will refute it with my bank if I have to but this company sucks go elsewhere. And this is coming from somebody who has been with this company for well over a year now. The customer service is horrendous the app that they create has so many issues I have never been able to log into my "portal" and there is no assistance even their email that they give you support at pomegranate.com is f****** fake. They all come back as mailer damon. Save your time save your money save your sanity go elsewhere there are much better companies out there. This company started off amazing and quickly became a cash grab. They treat their existing patients like garbage.

From the start everyone has been super helpful. My provider Jannah Garcia, has been responsive, helpful, timely with any question I’ve had. When I was confused about timing, Josefa took my concerns seriously and was there to ensure I got my medicine on time. I love their model 10/10

Update: my charges for the consultation fee were finally refunded after a few weeks of asking. The glutathione order was never resolved. I received a note a few days ago regarding the glutathione: Hi Staci, this is Josefa with Pomegranate Health. I tried reaching you by phone regarding your Glutathione order, but the call was routed to voicemail, so I wanted to follow up with you here. I understand that you wanted to continue with 100mg, 5 times per week, but only part of the requested dose was processed. First, I sincerely apologize for the misunderstanding regarding the refill process. The order was processed on a monthly supply, and the 200mg per week dosing instructions included with the package you received are the instructions associated with that specific order. That said, we are able to accommodate your preferred 100mg, 5 times per week dosing schedule. To provide enough medication for that schedule, you would need 6 vials total. Since you have already received 3 vials, we can process the additional 3 vials for $199. Your previous payment covers the 3 vials that have already been dispensed. If you would like to proceed with the additional 3 vials, please reply here and I'll be happy to help get this arranged for you. They even admit only part of the requested dose was sent but now I need to pay for 2 months supply if I really want that dose. I was told multiple times they’d send enough for my current dose. They haven’t done anything to resolve it other than to say they’d charge me double when it was obviously misleading. I would have ordered from ageless or Brello who provide enough for that dose. First experience ordering was totally fine. However when there is an issue they are useless. They charged me for the fee then the full medication price. They are supposed to deduct that from the medication. This happened twice. So far they said they’d refund 1 and that hasn’t even happened yet, they haven’t even acknowledged the second one. I chatted because I was unable to put my current glutathione dose and asked what I should do. They told me it’d be no problem and they’d “make a note of my order” and to go ahead and put the form through. They also documented twice in the note they’d keep me on the dose I am on. Well I received only enough for 1.5 months for the dose I’m on so I reached out, they said it was ok to keep using my dose. What?! So I responded and said yes I know but I paid for 3 months and this is only 1.5 months. I said I would appreciate half of my money back or for them to send the additional medication. Literally took weeks for them to say “they checked with the pharmacist and that’s what they give for 3 months” and they would not be sending me meds or refunding. Needless to say I will dispute with my cc company very easily. I have screenshot of all of this but unable to share on here. Don’t even waste your time with this place

I've made 4 orders from Pomegranate and all of them were delivered within 5 days from date of order well packaged and cold. I have to admit that their platform needs some work but their customer support is excellent. With my 4 orders within 2 months, Pomegranate definitely earned my trust based on my experience. 5 stars!!!

I've ordered several times from Pomegranate Health and had a great experience every time. I will admit that I started in the middle of their portal conversion and orders took around 7 days. My most recent order has an Amazon-speed turnaround. I ordered yesterday, paid yesterday, my medical file was processed today, and I received UPS tracking confirmation indicating my order will be delivered tomorrow. The meds have all arrived cold and packed well from different pharmacies, and I've lost 30 lbs+ so far. Also, they by far have the lowest price weight loss medications I have found anywhere online. I'm thrilled I found Pomegranate Health.

The whole process was quick and easy.

Over the past year, the quality of service has really gone downhill. I have no complaints about the product I received (semaglutide) or the pharmacy I received it from (Empower), but Pomegranate became increasingly difficult to work with. First, they eliminated the ability to update payment methods online. Then they removed all of their website functionality (booking, viewing records, etc.) and forced customers to move to an app. Then they removed the ability to schedule appointments, message your care provider, or contact the company via the app. Have a question? Call the company - but first you have to do an internet search to find their phone number! Need an appointment? Call the company. Need to increase your dosage? Call the company. The app has zero actual functionality. Additionally, the company has moved away from a "concierge" online medical company (which it was when I joined) that could be used to see virtual doctors for a variety of concerns for a monthly fee of $69. They did away with the online doctors, but I was still stuck paying the monthly fee on top of my Rx fee...even though most months I never spoke to anyone, even to get refills of my semaglutide.

I would like to thank you Pom Health for quick response. Costumer service is top notch. I received my package today from BPI labs. Well packed. Ice still solid, delivered in 24 hours.