Got my order and my machine was missing parts. After emailing customer support and waiting a few days they were able to resolve my issue by letting me know that there was a second package I was receiving with the parts. Andy was very friendly and helpful and reassured me that the package was on its way.
BU
BuddySally
Good Company
Good company, very good at responding to customers emails etc, and the product is very nice
JH
JOHN H.
Item delayed but very good value and communication from Jessky
Although my item was delayed due to a busy period there was good communication and updates from Jessky. The product is very good value for money and I would not hesitate to buy again even if there was a delay.
Response from JesskyMar 21, 2024
Dear John Hersey,
We sincerely apologize for any inconvenience caused by your recent order. Unfortunately, one of the three accessories you ordered was out of stock at our local warehouse when you placed your order. To ensure you receive all your products promptly, we expedited same-day shipping from our Asian factories.
Typically, packages shipped from our factory arrive within 5 business days. We understand that you did not receive your package within the stipulated time due to some rare and uncontrollable reasons.
Customers affected by such situations may be eligible for compensation under our policies. Despite our best efforts to contact you regarding this matter, we have yet to receive a response from you.
We understand and sympathize with your frustration. Please rest assured that we accept full responsibility for this oversight and are committed to rectifying the situation and providing you with appropriate compensation.
Kindly check your inbox for further communication from us. We would also be happy to discuss this further over the phone if this is convenient for you.
Thank you for your understanding and patience as we work to resolve this issue as quickly as possible.
Sincerely,
The Jessky Team
JU
Justin
Bad service
Bad service. Will not respond to emails or communication. I’m very frustrated at this point as it’s been 6 days and haven’t received anything about my order
Response from JesskyMar 21, 2024
Dear Justin,
First and foremost, I want to extend our sincere apologies for any inconvenience or frustration you may have experienced. Your satisfaction is of utmost importance to us, and we're truly sorry for any disappointment caused.
Upon searching our customer system using your name and the details provided, we were unable to locate the relevant order. Additionally, despite reaching out to you via Trustpilot, we unfortunately did not receive any response or further information.
Please rest assured that we have a comprehensive Refunds and Returns Policy in place, ensuring that our customers do not bear any losses due to product quality or logistics issues.
To assist you further, could you kindly provide us with the order details? If indeed you have purchased goods from us, we are confident that we can provide you with a satisfactory solution.
We eagerly await your response and the opportunity to resolve this matter to your satisfaction.
Best regards,
The Jessky Team
LO
Lolly
Fantastic products and service
Fantastic products and service. Will definitely buy more accessories soon.
KB
Keith B.
Amazing company with great customer service!
Purchased a product from this company over a year ago. Had some issues with it, and they were just amazing. They helped troubleshoot and unfortunately (due to my own fault) the product was not fixable. They worked so good with me to purchase the same product at a lower price because I didn't need everything that came with the original product. Amazing customer service top notch!!!
DE
David E.
Great fun
Great fun we love it exactly what we wanted
DL
Darrell L.
I ABSOLUTELY love the machine
I ABSOLUTELY love the machine! It's quite, heavy enough to stay in place for a vigorous workout and handles any size toy I attach to it. I would recommend it to everyone.