Marcos B.
Cheap defective product horrible customer service
The product came defective. The suction cups would not attach. The rubber of the cups is of poor quality. It bended during transit. The customer service rep was quite patronizing and gave some recommenditions you would give a child cleaning a rubber toy. Cleaned it and wet it were two of these. I took two clips showing how the cups wouldnt attach regardless of the surface. Their reponse was to flatten the cups by pressing it with a hard object. After weeks of going back and forth they said they will give me a refund but i would have to send the item back to China. It seems some obscure address i decided not to use it. Chances are the item would not have arrived. It would have cost me more than half to send an item that size to China. They said that because is a sex toy i could not send it to a nearby facility. I had shared the address of the facility they gave me to return the item to but they asked me to remove it. Trustpilot reached out saying that if i did not removed the address they would take down my review. I shared it in the first place because it was a unusually long address that the post of office could not locate when i tried to mail it back to them. It was a fake address. My response to them was if this was the legit address of their facility why would they have a problem with me sharing it with the public. Buyer be aware that if your item comes defective and need to return it they will put you to the worse return process experience. Their site does say that they will decide the refund amount when the item arrives.