Tom
Customer service is not very good
Customer service is not very good. I havent been updated about my order, so have no idea whats going on and where my parcel is.

Jessky - Buy Sex Machine and Other Adult Sex Toys 100% Safe & Discreet Delivery · Super Discreet Billing
Jessky (jessky.com) has 387 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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387 approved reviews, newest moderated first
Tom
Customer service is not very good. I havent been updated about my order, so have no idea whats going on and where my parcel is.
jaq B.
I purchased a machine on 11/29/24, it is now 12/9/24. Its been over 10 days and the tracking number shows "LABEL CREATED" and nothing else for 10 days. Upon emailing customer service, I am told "The machine has shipped", yet no machine A WEEK LATER, no shipping updates..... BUYER BEWARE, NOW I HAVE TO FILE A FRAUD COMPLAINT WITH DISOVER CARD.
Response from JesskyApr 8, 2025
Hi Jaq: Thank you for your feedback. We’ve thoroughly looked into your case, but we couldn’t find any record of your order in our system. To help us resolve this, could you kindly provide your order number or any additional details? This will allow us to investigate the issue further. We strive to ship all orders within 24 hours, with delivery typically within 1-4 days. We’ve also reached out to you through Trustpilot and hope to hear back from you soon so we can address your concerns promptly. We truly value your business and look forward to resolving this matter to your satisfaction. Best regards, The Jessky Team
Tara
Ive now had replies to my messages and parcel has arrived, I'm more than happy with it, fantastic product at a good price. After reviewing on here the customer services were brilliant, just wish they could be better with the initial emails. Acknowledgement of the order and a possible timeframe on delivery. It seems that quite a few people have that same problem. When we don't receive those emails, it makes people stress and worry that it may be a scam. That was my main worry at the time.
Adrianne C.
I made an order today and paid via my card but the conformation for the order came through from PayPal and has no company detail or order details or tracking details. Is this normal? They actually got back to me quite quickly after I sent them an offline message, with my order details and an offer of a free gift. Said my order has been dispatched. Lets see if it actually arrives. Il update in due course.
Bob
Hi, so i recently purchased a premium machine with a side attachement from them which the total cost was over 450$ CAD. At first i was really worry seeing has the reviews from them are really bad… And my worries are becoming reality. They shipped the items 2 days after purchase which is fine, shipping went really fast BUT here’s the first hiccup, upon arriving at the “out for delivery” status, the shipping company decided to resend the package to sender because of an “incomplete address” error. Which means that the sender “Jessky” has put in an address that was has they say, incomplete… now you would agreee with me that this would be THEM “Jessky” at fault… I sent an email to them, to have them “Jessky” respond to me i would need to pay an extra 50$ for the resent shipping cost!!! This is a SCAM! I am not paying for this since it is THEIR error in the first place and THEY should assume it. Will either ask for a full refund or if i do recieve the items keep them as it is as i already paid for that order.. “EDIT” Changing my 1 star to 3 star has they were surprisingly extra fast responding to my email about this situation. They will let go of the 50$ extra shipping cost and leave it has is. “Update” I now received the machine that I ordered BUT i had ordered a fitting with it on the same order and i didn’t get it… this is really unprofessional in my opinion and I have yet to get any info on the missing item.
PassiveMorals
So I bought a premium sex machine thinking - great I didn’t break the bank, but I certainly got something in the mid-range- not mediocrity. Unfortunately, the machine is very frustrating (I’ve Spent 80% of my time trying to fix things instead of enjoying the moment) The power supply died (intermittently fails) within the third use. Typically, this wouldn’t be a bad thing as the company would send you another one. However, after an unacceptable amount of emails between us with without any understanding of what I was telling them, they sent me a new power supply. All I had to do was pay the $40 shipping charge. Oh wait! I haven’t received it yet and it’s been about four weeks, I ordered other things off the site which arrived already. Customer service is brutal. The machine is mediocre at best. I guess The old adage is correct - you get what you pay for - and in this case $380 is apparently worthless. I’ve yet to have (single) good time without massive frustration. I would literally take $10 for this thing if I could sell it to somebody. Do yourself a favour save up an extra bit of money and get something from a reputable site. Update: (Jan 2025): Still no power supply after paying for it $40. We have many email exchanges on the topic plus video files showing the failed power supply. I don’t communicate with the retailer about purchased products via trust pilot.
Response from JesskyDec 9, 2024
Dear PassiveMorals, First and foremost, please accept our sincere apologies for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we deeply regret any disappointment caused. After thoroughly searching our customer system using your name and the provided details, we could not locate the relevant order. Additionally, despite reaching out via Trustpilot, we regretfully did not receive any response or further information. We want to assure you that we have a clear Refunds and Returns Policy in place, designed to protect our customers from any losses due to product quality or logistics issues. To help us assist you further, could you please share the order details? If you have indeed purchased goods from us, we are confident in providing a solution that meets your expectations. We eagerly await your response and the opportunity to resolve this matter to your satisfaction. Best regards, The Jessky Team
Melissa M.
Been over 48 hours and still no email confirming the purchase. I only got a PayPal email. This is beyond frustrating and worrying and it’s very hard to email or talk to someone regarding this without having to jump through so many hoops. (After receiving the confirmation email, and the response, I have changed my review. Not sure why the email never went through. Guess it took a few days to process. Looking forward to receiving my item!
Response from JesskyAug 19, 2024
Hello Melissa Madden, After checking our email records, we see that we responded to your email within a few hours. It seems, however, that you did not receive our message for some reason, which is quite rare. We’ve now resent our response from two different email addresses, including the logistics tracking number and a screenshot of our reply email from the 18th. I hope this helps to address your concerns. Since we can’t be certain that our emails are reaching you, if we don’t receive a reply confirming that you’ve received our message within 24 hours, we will follow up with a phone call. We sincerely apologize for any inconvenience this has caused. Your package is on its way, and we’ll continue to monitor it until it arrives. Best regards, The Jessky Team
Chloe C.
48 hours and no email confirming msg received or sending even though claims received in 1-4 business days. All I have received is a paypal receipt. I have emailed and no response. WhatsApp feature doesn’t work and no active email address or any Contact details to be found just a submission form that doesn’t get answered Pretty sure I’ve been scammed out of my hard earned money
Response from JesskyMay 9, 2024
Dear Chloe Cole, Thank you for your recent order, and please accept our sincere apologies for any inconvenience you may have experienced. Upon investigation, we found that our system had indeed sent you an order confirmation email, along with a shipping notification containing a logistics tracking number. However, it appears that you may not have received these emails for some reason. We kindly ask you to check your email's trash folder to ensure you haven't missed them. In the meantime, we've made adjustments to our email format and resent them to you. Rest assured, your package was promptly shipped within 24 hours of receiving your payment, and the tracking number was provided via email. It seems there may be some misunderstanding based on the content of your feedback. We want to clarify that we have not received any emails or WhatsApp messages from you. We have verified that our email sending and receiving, as well as WhatsApp services, are functioning normally. Your package is currently in transit, and we are committed to monitoring its progress until it reaches you safely. Should you require any assistance, please don't hesitate to contact us at [email protected]. Sincerely, The Jessky Team