JesskyReviews of jessky.com

Response from JesskyApr 27, 2026

Hi Winfred Keith Davis, We’re very sorry to hear about your experience and understand your frustration. We would like to clarify that your case has been consistently followed up by our team. All of your emails have been responded to, and we have already sent a second replacement motherboard last week to ensure the issue is fully resolved. Cases like this are very rare, and we take them seriously. Could you kindly confirm whether the replacement has resolved the issue? If needed, we can also provide step-by-step technical guidance to assist with installation and ensure everything functions properly. If the problem persists, please rest assured that we will continue to support you until it is completely resolved. At Jessky, we are committed to product quality and reliable after-sales service. We sincerely apologize for the inconvenience and appreciate your patience. Please feel free to contact us at any time—we will prioritize your case. Thank you for bringing this to our attention. Jessky Team

Response from JesskyApr 11, 2025

Dear Andre, Thank you for sharing your experience. We're very sorry for the confusion and inconvenience caused during your order process. After a careful review, we discovered that the email address provided when the order was placed was [email protected], which is where the order confirmation and shipping notifications were sent. Later, when you contacted us using [email protected], it appears there may have been a mismatch that led to missed communication. As soon as we realized the issue, we re-sent the shipping email to ensure you had the correct tracking information. Your parcel had already arrived in your local area, and we’ve continued to monitor its progress to ensure safe delivery. We truly regret any frustration this caused and appreciate you bringing the matter to our attention. Your feedback helps us improve, and we remain committed to providing a smoother experience for every customer. Best regards, The Jessky Team

Response from JesskyApr 8, 2025

Dear David, I am Kevin, the customer service supervisor, and I sincerely apologize for the inconvenience you’ve experienced. I fully understand your frustration and regret that your case was not handled as it should have been. Moving forward, I will personally take over your case to ensure it is resolved to your satisfaction. Regarding the issue, I understand that after receiving the wired machine, you requested a replacement for a remote control model, and Andy recommended a popular remote control machine. Later, when you reported that the machine was faulty and requested a return, we encountered an issue with your email communications. You sent more than 150 emails in a short period, which unfortunately triggered our email server's security filters, causing most of your messages to be blocked or marked as spam. As a result, many key emails were not received, and Andy, not having the full context, mistakenly processed a refund of 75% (300 USD), which clearly was not the appropriate resolution. We sincerely apologize for this breakdown in communication and the confusion it caused. Please rest assured that we have taken corrective measures to improve our email processing system to prevent such issues in the future. To move forward, could you please confirm your preferred solution? Would you like to return the product for a full refund, or would you prefer a replacement with the remote control model you originally requested? We value your business and appreciate your understanding. I look forward to your response so we can promptly resolve this matter. Best regards, Kevin

Response from JesskyApr 8, 2025

Hi Jaq: Thank you for your feedback. We’ve thoroughly looked into your case, but we couldn’t find any record of your order in our system. To help us resolve this, could you kindly provide your order number or any additional details? This will allow us to investigate the issue further. We strive to ship all orders within 24 hours, with delivery typically within 1-4 days. We’ve also reached out to you through Trustpilot and hope to hear back from you soon so we can address your concerns promptly. We truly value your business and look forward to resolving this matter to your satisfaction. Best regards, The Jessky Team

Response from JesskyDec 9, 2024

Dear PassiveMorals, First and foremost, please accept our sincere apologies for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we deeply regret any disappointment caused. After thoroughly searching our customer system using your name and the provided details, we could not locate the relevant order. Additionally, despite reaching out via Trustpilot, we regretfully did not receive any response or further information. We want to assure you that we have a clear Refunds and Returns Policy in place, designed to protect our customers from any losses due to product quality or logistics issues. To help us assist you further, could you please share the order details? If you have indeed purchased goods from us, we are confident in providing a solution that meets your expectations. We eagerly await your response and the opportunity to resolve this matter to your satisfaction. Best regards, The Jessky Team

Response from JesskyMay 9, 2024

Dear Chloe Cole, Thank you for your recent order, and please accept our sincere apologies for any inconvenience you may have experienced. Upon investigation, we found that our system had indeed sent you an order confirmation email, along with a shipping notification containing a logistics tracking number. However, it appears that you may not have received these emails for some reason. We kindly ask you to check your email's trash folder to ensure you haven't missed them. In the meantime, we've made adjustments to our email format and resent them to you. Rest assured, your package was promptly shipped within 24 hours of receiving your payment, and the tracking number was provided via email. It seems there may be some misunderstanding based on the content of your feedback. We want to clarify that we have not received any emails or WhatsApp messages from you. We have verified that our email sending and receiving, as well as WhatsApp services, are functioning normally. Your package is currently in transit, and we are committed to monitoring its progress until it reaches you safely. Should you require any assistance, please don't hesitate to contact us at [email protected]. Sincerely, The Jessky Team

Response from JesskyMar 21, 2024

Dear Justin, First and foremost, I want to extend our sincere apologies for any inconvenience or frustration you may have experienced. Your satisfaction is of utmost importance to us, and we're truly sorry for any disappointment caused. Upon searching our customer system using your name and the details provided, we were unable to locate the relevant order. Additionally, despite reaching out to you via Trustpilot, we unfortunately did not receive any response or further information. Please rest assured that we have a comprehensive Refunds and Returns Policy in place, ensuring that our customers do not bear any losses due to product quality or logistics issues. To assist you further, could you kindly provide us with the order details? If indeed you have purchased goods from us, we are confident that we can provide you with a satisfactory solution. We eagerly await your response and the opportunity to resolve this matter to your satisfaction. Best regards, The Jessky Team