JEGS PerformanceReviews of jegs.com

They promised the carburetor on the phone at a certain date, then send you an email and give you a later date.

Zero online customer service options. Nobody answers their phones. On hold for 2hours and 36min at this point. Started 53rd. Spent an hour as 24th, now 9th. Pretty sure people are just hanging up out of frustration.

Ordered a cam and kit in early July. Told it would ship August 12. Called customer service and told it would ship August 19 or at the latest the end of August. Called customer service at the end of August and was told that there was not an estimated time of arrival now! I need my parts to finish my rebuild on the engine, not a refund!!!!!!!!!!!!!!!!!1

Excessively long wait times to get to customer support on the telephone. I gave up waiting to talk to their "verification team" on a telephone order I placed, which I was clueless as to why it needed verification when I had just received an order from them that I ordered from their website.

I purchased timing chain components for 07 Mustang GT last year. Installed in August of this year . While installing cam phasers broke. Called Jegs first time they said they would reach out to manufacture and get back with email. No response no email after a week. Called again same response. 2 weeks no response again. Reached out to manufacturer got a response back from them within 2or 3 days they say Jegs needs to respond back to me. I will be taking my business to another company after this very poor customer service

Purchased an AWE with 180* drone cancellation for my Tacoma… guess what, it droned like crazy. I tried to return it within the 90 days (satisfaction guarantee) and they refused. You might get a good deal via JEGS… but remember it is at a considerable risk. 1. If you don’t install it and return it you get hit with 15%. And 2. There’s a good chance they’ll refuse their own return policy listed on their site. Don’t be fooled by a good deal and false sense of purchasing security.

I've ordered from Jegs in the past with no issues but now they seem very sketchy. I've been trying to contact customer support and have yet to get a hold of a human. Your put in line and when you're next up.... Click. Sorry but I won't be ordering from you again.

Sold me a complete brake set from PowerStop. Charged me for the caliper cores front and back $142. Went to return cores and was told they didnt accept cores. I would have to mail them back to PowerStop. Ok, Lets do the math, I'd have to pay $60 to ship them and then hope that they accept them as repairable. No other auto parts store operates this way. Dont buy from Jegs.