JEGS High Performance is the second largest mail order company of automotive equipment in the United States.
JEGS Performance (jegs.com) has 342 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Auto Parts & Wheels · Boardman, Ohio
Excellent
Auto Parts & Wheels · Eastlake, Ohio
Excellent
Auto Parts & Wheels · Westerville, Ohio
Excellent
Auto Parts & Wheels · Cleveland, Ohio
Great
342 approved reviews, newest moderated first
John H.
You can talk all the crap you want on jegs, but let me tell you there technical support is off the chain. They actually answer the phone and follow up on your order unlike many many other sites. They are top notch. I want to give a shout out to Wyatt in technical support! He is awesome and took care of me as well as the rest of the team that forwarded me to him. Thanks, John
Richard
Add me to their list of unhappy customers. Not that they care. They don't even read these reviews or respond to them. The internet provides them a limitless supply of unsuspecting csutomers so what should they? My beef: they don't read their shipping instructions. if your order contains a drop-shipped item and you have special instuctions, COUNT on it they will NOT be followed. You've been warned.
Santos Garcia J.
Don't work at this place which is trash. Just because someone forgets in one week to do something on there F key function they still use you fire then for asking a question. God forbid tje trainer who has worked there for 20 years if you are a male she will get snappy at you for asking a question. Example the female who was in training next me asked several questions about what she needed to do compared to me forgetting one thing asking the trainer so called Chrissy Christina about a deposit I was pulled into the office saying it was not getting the training not just me several people on indeed zip Recruiter saying the same thing about there training not good. So God forbid you ask a question you will get fired looks like there trainer already had it in for me already when she was so nice into helping the person in training next me who was a female asked several questions on how to do her job trai er was kind enough to do so but when it came to me she cooked up an attitude snappy like if you do not want to do you're job as a trainer you should be there it's called asking questions you cannot expect for some to get something in one week look at you're so called training and then saying the reason you live fast is because you have a customer to take care of ok where is you're training at then idiot I think it's bias considering the only one in tje training class who was a male she was snappy at me several times for no regard she would be working on a project for the company and not train us lol who does this you should ne training us we are in the training room lol and you are not training us lol really because you are to busy working on orders you're self dumb ass people man workers saying the something about jeggs and there messed up policy ad well on parts don't wast you're money or working time on this dumb company
Adrian
Horrible customer service 20min to get someone on the phone!
Baylen J.
You will never receive your product through Jegs. My order arrived 1 week later than expected, and it was not what I had ordered. I received a soft top for an entirely different vehicle. The box was totally destroyed. After an hour of taping the box up, I went through the exchange process and sent it back. I didn’t hear anything for 1.5 weeks, and when I did, it was to notify me that the product I had originally ordered won’t be delivered til next year. Absolutely terrible experience.
Bill
Bought a transmission in 2021 for a project I was doing . Never got to it before warranty ran out . Transmission lasted 2 miles made a loud noise and wouldn’t move anymore. Called a tech they said while installing pump they must of pinched an o ring but they won’t make it good. $2500 and still no transmission. I’ve spent a lot of money there but I guess that doesn’t matter. In the future I will go somewhere else that cares about their customers.
Tim
Less than 1 star. Never order here. You don’t know it’s back ordered till the order is placed and no cancel button. No after hours customer service so you can’t cancel that way either. Was charged $15 for shipping on a $1 part that shipped before customer service opened the next day. The back ordered part I can cancel but have already paid all the shipping. Do Not order from here!
Devin L.
Awful just like every other review. Their description said "in stock and ships today' but 3 days later hadn't shipped. I called, waited on the phone for an eternity as they don't have live chat and cancelled the order and the person had the nerve to tell me thats all 'general guidelines' and I may still get charged if they end up shipping. Ordered from Summit and shipped within a few hours and actually recieved a rebate. NEVER AGAIN JEGS!