Jack's Flight Club Reviews | Read Customer Reviews of jacksflightclub.com

Jack's Flight Club Reviews | Read Customer Reviews of jacksflightclub.com

Jack's Flight Club reviews

569 approved reviews, newest moderated first

Christopher Stuart R.
Mar 20, 2026
Charged after account was cancelled - but then resolved
Charged even though my account was cancelled in March 2023. Checked my bank account and have been charged a subscription fee in March 2026 and March 2025 (and presumably 2024 - I've not checked back that far yet) even though I have email confirmation saying account was cancelled. UPDATE - 27/3/26. JFC came back to me and advised there had been an issue with cancelling my subscription and have refunded me the fee's for the last 4 year's subscriptions.
Response from Jack's Flight ClubMar 30, 2026
Hey Chris, Thanks for taking the time to update your review — we really appreciate it. I’m glad we were able to get this sorted and resolve the issue with your subscription. If there’s ever anything else you need, please don’t hesitate to reach out to us at [email protected] — we’re always happy to help. All the best.
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Charles
Mar 19, 2026
They sorted a payment issue / refund…
They sorted a payment issue / refund for me very quickly. No questions asked - 5 star customer service, even when it’s not in their best interests. Thank you!
Response from Jack's Flight ClubMar 19, 2026
Charles, thank you so much! We really appreciate you taking the time to leave your review and we're so happy that our Member Experience team were able to assist :) We always want to make sure you have a great interaction with us, even if the service is not for you at this time. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
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Himanshu R.
Mar 14, 2026
Sneaky subscription charge
Subscription has been charged with no contact no warning and auto renewals should be told / mentioned on emails alerts leading up to the auto renewal but I have never ever used your app or service and your reviews here on the subscription tell a clear story that you are quite sneaky and quietly charging people. I want to contest this charge for a subscription that I have never used.
Response from Jack's Flight ClubMar 17, 2026
Hey, Himanshu. We're so sorry to see of this issue and thank you for giving us a chance to look into it further for you. We do see that you have been in touch with our Member Experience team and can confirm the delay in resolving the issue came about as you created your membership with a different email address to the one that you were writing from. We were awaiting your reply with the confirmation of the correct email address. Once the correct email was confirmed, we were able to locate your account and noted that you initiated the membership with a trial. Please note that we are very clear on the date when the trial would renew, as well as the amount that would be charged. It's very important to us that we are transparent with all the details of your membership beforehand, so you may have all the information. We pride ourselves on being very upfront with the details and are never sneaky nor secretly charge any of our members. As you are within our 14 day refund timeframe, the renewal has been cancelled and refunded, as requested. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
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Elizabeth S.
Mar 13, 2026
3 Ps: Prompt, Professional & Pleasant!
The guys at JFC were extremely prompt, professional and pleasant in dealing with the problem I needed help with. Courteous and helpful!
Response from Jack's Flight ClubMar 16, 2026
This was so kind, Elizabeth :) Thank you very much for leaving your review. We are happy that the team were able to assist with your query and it was resolved, giving you an amazing member experience. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
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CP
Mar 13, 2026
Super helpful
The advice was in depth and really helpful - much more detailed than I expected - thank you
Response from Jack's Flight ClubMar 13, 2026
We're so pleased that you enjoyed the service from our new Ask Jack feature. So much collaboration between the teams goes into it and we truly love doing those write ups :) If you do need anything else, please don't hesitate to reach back out. We hope that you have an absolutely amazing trip when the time comes around!
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Penny de L.
Mar 13, 2026
We’ve had 4 incredible trips thanks to…
We’ve had 4 incredible trips thanks to Jack’s so far. If you are flexible and can make quick decisions the deals are fantastic. I’m so grateful. Can’t wait for the next one!
Response from Jack's Flight ClubMar 13, 2026
Penny! That is absolutely amazing!! We would love to hear about your trips, so please send us Postcards by logging into your Lounge and clicking the Contribute button, then Add a Postcard. Your review absolutely has us beaming and is really why we do what we do. We love being a part of getting you out and exploring the world. Thank you so much for letting us know :) We truly hope we can be a part of so many other adventures!
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Heidi M.
Mar 12, 2026
Had a query about renewing membership
Had a query about renewing membership. Sorted in one email. Very efficient.
Response from Jack's Flight ClubMar 12, 2026
Hey, Heidi! We're so glad that everything was sorted in a timely, efficient manner. Nothing less than we'd expect from our Member Experience team and we're so happy that you shared this review, thank you :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
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Chris A.
Mar 10, 2026
Review
Yes, sorted out a wee problem. Thanks guys.
Response from Jack's Flight ClubMar 10, 2026
Chris, we are so glad that everything is sorted and it was done quickly! If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
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