Jack's Flight ClubReviews of jacksflightclub.com

Response from Jack's Flight ClubOct 14, 2026

Hey, Mary. We're so sorry to see of any issue that you had when trying to cancel your membership. We would have been more than happy to assist with any problem during the process and you may reach out to our Member Experience team at any time for help: [email protected] We would have loved if you had left your email, so we could check your account and ensure the cancellation went through. We sent a request for your additional details. But sadly, had not received a reply to date. Fortunately, we were able to locate your membership in our list of cancellations and can confirm it was successful and your membership will move to a free Standby account on November 06th 2026. If you do need help with anything else, please let the team know!

Response from Jack's Flight ClubAug 25, 2026

Hey, Katherine. Thanks for getting in touch and giving us an opportunity to review your account details. We have checked through your email history and note only one email from you on April 03rd 2026 advising of the types of flights you wanted to search for and asking how you could get that done. There was no other request in that email, nor any other email to us, asking that we cancel your membership. We would have gladly assisted you in getting that done ASAP. We had contacted you on August 21st 2026 to follow up on your review as you also stated that we never replied to you. We sent you a screenshot of your email query from April, along with the reply from our Member Experience agent and also the timestamp when you viewed his reply. We asked that you please send us a copy of your cancellation request, if it was sent in a separate email, so we could follow up and investigate. Sadly, there was no reply to date. In the mean time, we have gone ahead and cancelled your billing, to ensure there are no further charges. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight ClubAug 18, 2026

Hey, Patrick. Thank you for giving us an opportunity to review your details and confirm the information about your membership. We do see that you contacted us on July 26th 2026 requesting that we locate your account and refund the payment for your annual subscription. The agent was able to find your membership and advised that on this occasion, we would not be able to initiate a refund as the payment was completed on May 25th 2026. Sadly, the payment was outside our 14 day refund timeframe. We are very understanding of the fact that life does happen and details are missed. This is the reason that we provide the date of renewal when you are signing up and on the pay page, we also confirm via email and then we offer 14 days after the payment, in the event the service is not right for you at this time. As the payment was completed in May and your request for a refund was in July, we could not facilitate it. In checking through your details, it was noted that this was not your first request for a refund and noted a trial was taken up in 2025 as well, and a refund was requested when the subscription moved to an annual membership. We happily assisted you with a refund for that payment. We will always assist where we can and have the policy in place not only as a guideline for us but to also ensure that we are treating all members fairly and by the same standard. We do completely understand that this is not the outcome that you wanted but hope that you can understand the decision, based on the details above. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight ClubJun 26, 2026

Hey there. Thanks for getting in touch and giving us an opportunity to look through your account details. We see that you initially contacted us on August 07th 2023 to advise that you were not receiving Premium email offers, but had been charged for the full membership after your trial. There was no mention of wanting to cancel nor receive a refund in the subject line or body of your email. The agent let you that we did see you were receiving Premium offers, trouble shooting steps to follow and also, requested a screenshot for further investigation to be done. That reply from the agent was August 08th 2023. There were no further replies nor emails from you. Our Member Experience team reached out to you on June 23rd 2026 to follow up on your review. They advised of the specifics for your membership details and confirmed that unfortunately, as your renewal was in March 2026, we could not refund it as the request was outside our 14 day refund timeframe. You advised that you had been communicating with us for years. The agent provided screenshots of the correspondence from August 2023, which showed the date that email was viewed, along with screenshots from your account showing no further communications nor a request to cancel directly from your Lounge. They asked for copies of the other correspondences you advised of, so that we could investigate further. Sadly, to date, those have not been provided. We will always take ownership where we drop the ball or there is an error, to ensure that we rectify the matter. From the investigation of your membership details and email correspondence, there was no prior request to cancel found. It is very disheartening to receive your review, as there was no noted error on our side. We have cancelled your billing from our end, to ensure that there are no future charges. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight ClubJun 23, 2026

Hey, Michael. Thanks for taking the time to leave your feedback. We reached out on June 19th 2026 to confirm what kind of deals you were after that you weren't seeing or how we could assist in you getting the most out of the service, but sadly have not heard back to date. We are happy to see, however, that you've made actions on your account after our follow up on June 22nd 2026. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). The service won't be for everyone, as much as we wish that could be the case. And we would really love more details to understand where improvements were needed. If you have some time, please reply to our Member Experience team or email them directly at [email protected]

Response from Jack's Flight ClubJun 5, 2026

Hi Hazel Thank you so much for taking the time to leave a review. We are saddened to hear that your experience with us has been frustrating. I would like to take the chance to clarify how Jack’s Flight Club works. We don’t directly sell or discount flights. Instead what we do is constantly search for unusually low fares and then let our members know when we spot them. We don’t recieve any commision from airlines or other travel companies. Our role is to simpily help travellers find great fares, when they become availble. That said, I completely understand that our service might not be the right fit for everyone, especially if your not planning on travelling much in the future. I’m also very sorry to hear that you’ve had a difficult time cancelling your membership. We definitely don’t want the process to feel confusing or frustrating. I have locate your account and I’ve now gone ahead and cancelled you billing so there won’t be any furter renewals. You’ll continue to have access to your Takeoff membership until the end of your current membership period, when we will make sure your account is moved to our Standby mailing list. If you’d like us to take a further look at yor account or have anything further we can assits you with, please don’t hesitate to contact out Member Experience team at [email protected] and they’ll be happy to help.