Jack's Flight ClubReviews of jacksflightclub.com

Response from Jack's Flight ClubOct 14, 2026

Hey, Al. Thanks for reaching out to us and highlighting this issue. We have taken a thorough look through your email and account history and apologize for the initial delay when you first advised of the problem. We are sorry that the issue was not noted right away and escalated. Upon escalation, we had been able to confirm that your email provider had been blocking the emails from getting through. You advised that you would change the email to an alternative and upon changing it, were able to see the emails being delivered as normal. This as well was confirmed from your end when you changed the email address back to the original and the alerts stopped again. You had requested the rejection message to forward to your technical team and we were able to provide this along with a screenshot, IPs from the blocked attempts and sending domains. We completely understand that the service was not 5 star worthy with the initial escalation issue, but we're gutted to have 2 stars for an issue that is out of our control and after a lot of resources were devoted to resolving the issue on our end with the new email change and compensation and also providing the details you had requested. We have not heard back since providing the requested information but would love to hear from you and confirm if there's anything else we could assist with from our end. Please don't hesitate to get back in touch!

Response from Jack's Flight ClubSep 15, 2026

Hi, Jenni. Thanks for getting in touch and letting us know. I do see that your last email to us came in when we were experiencing an influx of contacts. And, as we answer emails from oldest to newest, when you replied on the original email, it bumped your email to the later date than the original one. Please accept our apologies, as we definitely strive to get to your queries within a timely manner and we are usually able to meet this goal. Your review was disheartening as checking through your email history, we do see that you have contacted us several times for advice and assistance outside of our promised flight service and we've been more than happy to help with any expertise or tips to make your trips even more amazing. We see as well that you normally get same day replies or are updated within 24 hours. Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox. If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you for those trips, so running a general search on Google Flights is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options. We will always be here to give you amazing flight deals to your bucket list places and some new ones to add to your list, and help with any advice when we can :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight ClubAug 25, 2026

Hey, Will. Thanks for taking the time to leave your review. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. We do send members links to places like Google Flights or Skyscanner to buy the flights that we find and that's because we don't sell tickets (or even earn any commission on tickets), so we have to send people to the places they can purchase those flights. We send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options. Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox. We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Navigators and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Our experienced Navigators spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time. We are gutted that you've given us a 2 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.

Response from Jack's Flight ClubAug 5, 2026

Hey there! We're so sorry to see that you've been disappointed with the flights you've received so far and we'd love to assist you more with getting the most out of your membership. Our Member Experience team did reach out on July 31st 2026 to get more details on how we could help but we haven't received a reply to date. We'd love to hear back from you. Please reply to that email or get in touch with us directly by emailing [email protected]

Response from Jack's Flight ClubMay 12, 2026

Hey, Peter. Thanks for taking the time to leave your feedback and giving us a chance to assist you further with this. Our Member Experience team have reached out via email with some guidance and tips that would help you. We would love to hear back from you on if the tips worked or how we could assist you further in getting the most out of the service. Please reply directly to the agent's email or reach out to the team at [email protected] :)

Response from Jack's Flight ClubMay 12, 2026

Hey there. Thanks for getting in touch and leaving your feedback. We would love to understand more of what you're after or how the service can really work for your needs. We have reached out to you a couple of times from our Member Experience team. They await your reply on either email. The team is really looking forward to understanding what kind of flights you're after and offer any tips that would be beneficial to you. We hope to hear back from you soon!

Response from Jack's Flight ClubMay 12, 2026

Hey there. Thank you so much for alerting us of this. Your feedback has been sent over to our Navigators and we will definitely do our best to try and find the best ways of isolating flight deals that would be beneficial to solo travelers. A lot of our own JFC staff are often travelling solo, so we completely understand the need to fill a gap left in the industry and ensure we are servicing all of our members the best that we can. Again, thank you for highlighting this need and we hope to have some positive changes in the near future :)