We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
jacksflightclub.com
Website
jacksflightclub.com
Category
Airlines & Air Travel
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I enjoy the newsletters that share the good and challenging aspects of a trip or location. It helps me to form realistic expectations for a place or journey vs. marketing. Thanks for that.
Response from Jack's Flight ClubApr 20, 2026
Thank you so much for letting us know! We really appreciate that and are so glad that we can prepare you for your flight with realistic expectations as well as amazing ideas. We are always aiming to give you food for thought :) If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]
MI
Mike
I am trying two things
I am trying two things. One to book a flight to Europe from Ottawa. When I looked for flights there. I didn’t even get the direct flights on Air France showing up that are the cheapest and least time. So what good is that. Next l tried to find cheap flights in Europe. Nothing special there either. Why not use Google Maps? It’s free.
Response from Jack's Flight ClubApr 20, 2026
Hey, Mike. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available.
At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
If you're locked into specific times/dates or routes or airlines, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options.
Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox.
We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Navigators and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination.
Essentially, our experienced Navigators spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time.
We had reached out to you with tips on making the service work for you and completely respect your right not to use them.
We're gutted that you've given us a 1 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.
CB
Claire B.
Great experience
Great experience, I cannot fault the help I received from the team.
Response from Jack's Flight ClubApr 16, 2026
Claire, this made us so happy :) Thank you very much! We're glad that everything was sorted and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
NA
Nadia
Excellent customer service!
Love their website and their customer service is excellent! Super responsive and really lovely.
Response from Jack's Flight ClubApr 15, 2026
Thank you so much for taking the time to leave your review, Nadia! We're very happy we were able to assist with your query. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
NG
Norman G.
Professional and friendly service
I had an inquiry with them and they answered my question very fast and professional I was very impressed and certainly will be recommending them to family and friends
Response from Jack's Flight ClubApr 14, 2026
Norman, thank you so much for this! We truly appreciate you letting us know and we're happy that we were able to resolve your query quickly and efficiently :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
CU
customer
3 months free subscription offered to…
3 months free subscription offered to me is a refreshing gesture irrespective of the monetary value. Thank you JFC Team.
Response from Jack's Flight ClubApr 10, 2026
Thank you so much for sharing your feedback! We're very happy to offer the time, the issue was on our end and we completely acknowledge and take responsibility for that. Enjoy the time, we hope you see some amazing flights and when you book, please remember to send us a postcard :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
MG
Mr. G.
Great customer service
Great customer service
Response from Jack's Flight ClubApr 10, 2026
Mr. Glasby, thank you so much! That means the world to us and we appreciate you taking the time to let us know :) We pride ourselves on a great member experience and we're pleased to see this is exactly what you received. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
OL
Oliver
An underhand and deceitful company. Avoid!!!
***Edit***
I'm glad that Jack's Flight Club have confirmed to the world how useless they are. Let's run through this:
1) I cancelled on the app in late 2025 - there was NOTHING to say that I had to then follow additional instructions on an email. So I wasn't expecting an email. And I presumed that my app cancellation was enough.
2) The email JFC said they sent re: having to confirm cancellation on email (and which I wasn't expecting) didn't arrive. I have PROVEN that I didn't receive an email.
3) The renewal reminder which JFC said they sent didn't arrive. I have PROVEN that I didn't receive an email.
So, to recap. I thought I had cancelled on the app. NO emails were received to tell me any differently.
I do not understand what they don't understand????
I re-iterate, JFC are an incredibly underhand company. Subscribe to them at your risk.
***End edit
This has been one of the most frustrating customer experiences I’ve had.
I cancelled my subscription through the app in December, yet I was still charged again come January. I always received standard JFC emails before the premium subscription, so when these kept coming through, this seemed normal.
When I saw the new charge however I contacted support. They claimed I had been sent an email to complete the cancellation after the app process. I never received such an email. When pushed, they also said I was sent a renewal reminder, I never received such an email.
Let’s be clear: if a customer never receives an email, that is not the customer’s fault. Simply stating “our system shows it was sent” is not proof of delivery, and it certainly isn’t a valid excuse to charge someone or refuse a refund.
I raised this multiple times and even showed evidence when requested, then MORE evidence when further requested that no such email ever arrived. Despite this they repeated the same scripted response and refused to properly investigate or take responsibility. Instead, they shifted the blame entirely onto me saying that their system said it was sent and they can't help what happens to it once it is sent.
Charging customers after cancellation and then hiding behind automated systems and unverified email delivery is unacceptable.
At best, it shows a complete lack of accountability. At worst, it feels like a deliberate, deceptive and underhand way to avoid issuing refunds.
There was no meaningful support, no ownership of the issue, and no attempt to resolve it fairly.
I would strongly warn others to be very cautious. If anything goes wrong, don’t expect them to take responsibility or treat you reasonably.
For the sake of £30 they've entirely destroyed their legitimacy with me. I will now be approaching my bank for the chargeback I am owed.
Joke of a company.
Response from Jack's Flight ClubApr 10, 2026
Hey, Oliver. Thanks for getting in touch and giving us an opportunity to look into this matter further for you. We definitely always want to ensure there was no service failure and that all proper investigations were completed.
We see that you contacted us on March 30th 2026 advising that there was a prior cancellation but that you were still charged. The agent reviewed your account history and updated you there was no previous cancelation noted, confirmed that we can definitely cancel the billing on our end for you and provided the date your sub would downgrade. We also asked that you provide the confirmation of the cancellation that you would have received in 2025, so we could further look into it for you. As you were outside the 14 day refund timeframe, a refund could not be offered. It was noted that your billing was on January 22nd 2026. You informed us that you received no confirmation of the cancellation completed in 2025, so one could not be provided to us.
The agent further checked your account history, outside of our system and directly with the processor. A screenshot was provided to you from the processor that there was no cancellation in 2025. The screenshot indicated the cancellation done from the agent on March 31st 2026. We also provided screenshots from our system which showed the renewal reminder which was sent to you on December 25th 2025 and the cancellation confirmation from March 31st 2026. Separate screenshots from different systems which advised that cancellation was done in 2026. These are not cases of us simply stating that our systems show they were sent and when actions were completed. These are instances of proof from our system as well as the processor.
We pride ourselves on our member experience and integrity and will always take accountability when needed. To say that we would not take responsibility is simply not the truth. We have many 5 star ratings which attest to our integrity but also persons who have been refunded, even in cases where they forgot about the membership. The matter has been reviewed by the Management team, as you had requested, and we sadly could not provide a refund in this instance for a charge that was completed in January and after investigation was done in our system, as well as with the processor.
We completely respect your right to reach out to your bank regarding this matter and though we wish this was not the case based on the evidence provided, would never discourage you from seeking assistance with them.
We appreciate your time and giving us this opportunity to further thoroughly review your case.
