Jack's Flight ClubReviews of jacksflightclub.com

Response from Jack's Flight ClubAug 21, 2026

Hey there! We definitely want to assist you in getting the most out of the service. One of our awesome Member Experience agents is going to reach out to you via email with some tips that should get you on your way to finding the flight that you're after. Also will provide some product education that should help you navigate the details of the flight alerts. Keep your eyes on your email :)

Response from Jack's Flight ClubAug 11, 2026

Hey, Rhian. Thanks for leaving your feedback and we'd really love to understand what more you were hoping to get from the service. We do see that you've taken advantage of several of our trial offers, so there is definitely something that keeps you coming back to us. Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox. Our team of expert Navigators and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced Navigators spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time. We'd like to understand what kinds of flights you've been hoping to get. Please reach out to our Member Experience team by emailing: [email protected] to share any further details with us that would help us to help you really enjoy what we do here.

Response from Jack's Flight ClubJul 16, 2026

Hey, Daisy. Thanks so much for reaching out to us! We love to see that you're receiving our flights but are sad that you're not able to find the offers we sent with ease. Our Member Experience team reached out to you on July 14th 2026 to offer their assistance in being able to get the most out of the Club. Sadly, to date, we have not heard back. We'd love to assist more with your issue and ask that you please either reply to the email from our agent or reach out to them directly by emailing: [email protected]. We hope to hear back from you soon and look forward to getting you booking!

Response from Jack's Flight ClubMay 29, 2026

Hey, there. We're so truly sorry to see this and have thoroughly looked into the matter. We do see that you have been in further contact with our Member Experience team and we want to apologize for the glitch and the miscommunication. That is something that should not have happened and we're happy to see that it was addressed and resolved. We have noted that this is your 3rd trial with us and are happy to see there were no issues prior with your cancellations and our Technical team is on top of this to resolve the issue that occurred, to ensure that it does not happen again. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight ClubMay 12, 2026

Hey Brian, thanks for leaving us this review and giving us an opportunity to look into this more for you :) We do see that our Member Experience team have been in touch with some guidance on how to read and access the prices you see in the flight emails. We truly hope that the process becomes quicker and easier for you. But, any time you need any assistance, please don't hesitate to reach back out to them by emailing [email protected]

Response from Jack's Flight ClubMay 12, 2026

Hey, Peter. Thank you for taking the time to share your feedback with us! We do make it very clear on the site that we want to get our members all around the world on any budget and this does mean that we will look for the cheapest way of doing that. We look at both luxury and budget airlines but lots of the best offers will be on budget airlines. This does not mean that we don't look for premium economy or business (or even better!) and make sure that we send those tips out as well :) We completely understand that travelling on budget airlines is not for everyone and we do our utmost to cater to the needs of all of our members. Our mission has always been to make sure that air travel and being able to see as much of the world as possible is available to everyone and that you're not just limited to the bigger airlines that you know and fares that are out of reach. We hope that we will be able to find the right offers for you, on the airlines that you're after and get you out on a travel adventure! Thanks again for your feedback and it has been shared with the team!

Response from Jack's Flight ClubApr 10, 2026

Hey there! Thanks for taking the time to share your feedback. We're genuinely interested in understanding how the service may work better for you and had reached out a few days ago by email to offer some tips on ensuring you're seeing the flights you're after, and also providing a flight tip to one of your preferred destinations. Sadly, we have not heard back to date on if that flight is the kind you're hoping to see. We would love to hear back from you to understand more on how we may help. Please reply directly to that email or, reach out via the Member Experience team by emailing: [email protected]

Response from Jack's Flight ClubMar 30, 2026

Hey Chris, Thanks for taking the time to update your review — we really appreciate it. I’m glad we were able to get this sorted and resolve the issue with your subscription. If there’s ever anything else you need, please don’t hesitate to reach out to us at [email protected] — we’re always happy to help. All the best.