Jack's Flight ClubWe're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Travelling G.
Helpful customer service
Response from Jack's Flight ClubFeb 27, 2026
We're very happy to see that your query was dealt with efficiently and quickly :) Thank you so much for taking the time to leave your review. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
Barbara
I had to get in touch with JFC to ask for a refund as I'm not in a position to take advantage of their super offers any more. I asked for a refund of my fee and got it right away. Its so good to deal with a business that looks after their customers
Response from Jack's Flight ClubFeb 27, 2026
Thank you so much for this review, Barbara! This is exactly what we also aim for, to provide great member experience on top of wonderful flights. We're so glad the team were able to assist you quickly and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
Berkeley C.
I honestly thought the original membership was the peak of travel hacks, but the new First Class tier makes the old version, whilst still brilliant, now feel like the middle seat next to a screaming toddler. From the bespoke Escape Plan to the Navigator support, it is genuinely the next step that makes you feel like the captain rather than just another passenger in economy. I did hit a bit of a bird strike when trying to change my old membership to this one, but the support team handled the turbulence like absolute pros. I reached out, but they swooped in and fixed the transition faster than a pilot landing on a quick turnaround. They made the whole process feel like a breeze instead of a hurricane. If you are still hovering on the fence about upgrading, just pull the thrusters and go for it. The deals are sharper, the support is elite, and you even get a couple of free memberships to throw at your friends so they stop asking how you afford all these holidays. It is easily the best travel investment I have made this year.
Response from Jack's Flight ClubFeb 27, 2026
Berkeley, this was wonderful to read and so creative! It put such big smiles on our faces :) We are truly thankful for your kindness and we're over the moon that you are enjoying our new offering. We genuinely hope that you continue to love your Plans and all the amazing features our First Class tier offers. And of course, any time you do need anything, please don't hesitate to get back in touch with us!!
Annika
Great customer service!
Response from Jack's Flight ClubFeb 27, 2026
Annika, thank you for your review! We truly aim to not only provide the very best flights but also an amazing member experience. And we're happy to see that we're doing just that :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
PoE
Still waiting to hear back regarding itinerary for my trip to Europe later this year.
Response from Jack's Flight ClubFeb 25, 2026
Hey, Poe! We're excited to see that you're interested in our Ask Jack service and we do see the Member Experience agent that you spoke with sent you the link to access the details. Once you do go through the process and fill out the requested information, you would get an email with your plan within 5 - 7 days. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected] or reply on the email thread you already have going with them :)
Edinburgh C.
Great service - understood the issue quickly (unintended renewal of subscription) and sorted it straight away. Thank you!
Response from Jack's Flight ClubFeb 24, 2026
We are elated to see this and nothing less than we'd expect from the team :) We're so glad your renewal query was sorted and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
Mr T P.
Fantastic customer service, my query was dealt with and resolved within 30 minutes.
Response from Jack's Flight ClubFeb 24, 2026
Thank for you for taking the time to leave your review, Mr. Patrick! Our aim is amazing flights but also, providing wonderful member experience and we are so happy to see that is just what the team did. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
chandra N.
Very useful. I get the information about flights which are much cheaper than what I would pay . They are good at updating and come up with some very good deals for travels all over the world .
Response from Jack's Flight ClubFeb 24, 2026
Hey, Chandra! Thank you for your review!! We are very happy to see that you've been able to find amazing flights at great prices using our alerts and we truly hope that we may continue to get you out on even more travel adventures :)
