Jack's Flight ClubReviews of jacksflightclub.com

Response from Jack's Flight ClubMay 22, 2026

Hey there. We're so sorry to see that you had any issue cancelling your subscription. We would have loved to look into this for you but no details were provided to locate your membership and to date, our request for further details was not replied to. Please reach out directly to our Member Experience team by emailing: [email protected] and they will be happy to help with any query :)

Response from Jack's Flight ClubMay 15, 2026

Godelief, thank you very much for taking the time to leave your review! We're so pleased to see that you love the offers and hope we may bring you even more amazing flights. Travel is really our passion and we work tirelessly to sift through flights to make sure we send out the very best. If you do need any assistance, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight ClubMay 14, 2026

Hey, Kevin! We're really happy to see that you've been enjoying the deals :) We hope we may continue to bring you even more awesome flights. When you do book, please make sure to send us a Postcard. If you need any assistance, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight ClubMay 22, 2026

Hey, Vishva. Thanks for getting in touch and giving us an opportunity to go through the details of the case. We have reviewed your subscriptions as well as the correspondence with our Member Experience team. You contacted us on March 01st 2026 and requested that we cancel your subscription. The agent located the account with the email you wrote from, cancelled and refunded it, as you were still within the 14 day refund time period. This was a renewal from February 23rd 2026, which initiated from a trial on November 25th 2025. We will call this membership B. You then contacted us on March 31st 2026 and asked for a breakdown of your membership details. This was provided to you, with the email addresses associated with the accounts. You were advised that you had a prior account under a different email address from membership B, which was a renewal on March 05th 2026 and it stemmed from a trial on December 05th 2024. We will call this membership A. This was the second renewal on this subscription, the first renewal was March 05th 2025. When the renewal reminder would have been sent, it would be sent to the email that was added when you created the account. Sadly, we would have had no way of knowing that you would not have access to it and the reminder is automatically sent to the email on file. When you advised that you did not have access to the email, it was updated to match the one you stated should have been the correct email. Unfortunately, that renewal was outside of the refund timeframe and we could not grant a refund for membership A. We informed you of this, gave the reason why, gave detailed breakdowns and screenshots from your subscription. We completely respect your right to seek further help regarding this. We hope that we have been able to further clarify the details of your memberships and that the reason for the denial on your second refund request is clearer. If you need anything else regarding your account, please let us know.

Response from Jack's Flight ClubMay 12, 2026

Mark, we are so thankful for this review :) We expect nothing less from our Member Experience team and we're so happy that your query was resolved quickly! If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight ClubMay 12, 2026

Thank you for taking the time to share your feedback with us! We do make it very clear on the site that we want to get our members all around the world on any budget and this does mean that we will look for the cheapest way of doing that. We look at both luxury and budget airlines but lots of the best offers will be on budget airlines. This does not mean that we don't look for premium economy or business (or even better!) and make sure that we send those tips out as well :) We completely understand that travelling on budget airlines is not for everyone and we do our utmost to cater to the needs of all of our members. Our mission has always been to make sure that air travel and being able to see as much of the world as possible is available to everyone and that you're not just limited to the bigger airlines that you know and fares that are out of reach. We hope that we will be able to find the right offers for you, on the airlines that you're after and get you out on a travel adventure! Thanks again for your feedback and it has been shared with the team!

Response from Jack's Flight ClubMay 12, 2026

Hey Brian, thanks for leaving us this review and giving us an opportunity to look into this more for you :) We do see that our Member Experience team have been in touch with some guidance on how to read and access the prices you see in the flight emails. We truly hope that the process becomes quicker and easier for you. But, any time you need any assistance, please don't hesitate to reach back out to them by emailing [email protected]

Response from Jack's Flight ClubMay 12, 2026

Hey, Peter. Thank you for taking the time to share your feedback with us! We do make it very clear on the site that we want to get our members all around the world on any budget and this does mean that we will look for the cheapest way of doing that. We look at both luxury and budget airlines but lots of the best offers will be on budget airlines. This does not mean that we don't look for premium economy or business (or even better!) and make sure that we send those tips out as well :) We completely understand that travelling on budget airlines is not for everyone and we do our utmost to cater to the needs of all of our members. Our mission has always been to make sure that air travel and being able to see as much of the world as possible is available to everyone and that you're not just limited to the bigger airlines that you know and fares that are out of reach. We hope that we will be able to find the right offers for you, on the airlines that you're after and get you out on a travel adventure! Thanks again for your feedback and it has been shared with the team!