We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
jacksflightclub.com
Website
jacksflightclub.com
Category
Airlines & Air Travel
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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There're no help because I cannot find anything there
Response from Jack's Flight ClubJun 1, 2026
Hi Christine,
Thanks for your review — I’m sorry to hear this has been your experience.
I’ve taken a look at your account and it seems well set up to receive Flights that are of interest to you.
However if this is not correct or if you are having any issues logging into the app, website or viewing Flights emails, please feel free to reach out us at [email protected]
and we can take a closer look with you.
We’d love the chance to turn this around for you.
JO
John
Lots of good flights & travel info
These guys always find interesting cheap fares and throw in fun travel info about the destinations. I've only taken advantage of one fare so far but it saved enough to cover several years' worth of membership.
Response from Jack's Flight ClubMay 29, 2026
John, this just made our day! We're elated that our flight emails have already helped you to save and we look forward to sending you even more awesome flights :) Our Navigators truly love travel and giving tips on how to make a travel experience even better. So glad that you've been enjoying the service. If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]
TK
Ty'kie S.
Fast Response
Quick response times with customer service.
Response from Jack's Flight ClubMay 29, 2026
Ty'kie, thank you so much! Our Member Experience team are some of the best in the world and we're really happy they could assist with your query and do so in an efficient time. If you do need anything else, please don't hesitate to reach back out to them by emailing: [email protected]
CK
Conor K.
Excellent customer service.
Excellent customer service.
Response from Jack's Flight ClubMay 29, 2026
Hey, Conor! We're so happy to see this and thanks for letting us know :) We pride ourselves on how amazing our Member Experience team is and are so glad they were able to assist you. If you do need anything else, please don't hesitate to reach back out to them by emailing: [email protected]
JM
J M.
Unauthorised charges from JFC
I took a free trial with jacks flight club. 10 days prior (17th May 2026) to being charged for the annual subscription, I decided to cancel it as I didn't find the app particularly useful. I had an email from JFC confirming this and that my membership would expire on the 25th. Today (25th) I have now been charged from looking at my bank, with no email confirming this from JFC. It seems they are participating in the general bad practice of companies hoping you simply don't check your bank regularly enough to see the charge. I sent an email detailing their unauthorised use of my card, and got a generic email from 'Nicola' telling me how to cancel my already cancelled subscription. Very helpful.
***Update, they refunded me, told me it was an error they are investigating and were very apologetic, changed review from 1 star to 3 star.
Response from Jack's Flight ClubMay 29, 2026
Hey, there. We're so truly sorry to see this and have thoroughly looked into the matter.
We do see that you have been in further contact with our Member Experience team and we want to apologize for the glitch and the miscommunication. That is something that should not have happened and we're happy to see that it was addressed and resolved.
We have noted that this is your 3rd trial with us and are happy to see there were no issues prior with your cancellations and our Technical team is on top of this to resolve the issue that occurred, to ensure that it does not happen again.
If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
AS
Allison S.
A very personal service genuine and…
A very personal service genuine and honest highly recommended
Response from Jack's Flight ClubMay 26, 2026
Hey, Allison! This means so much to us, thank you :) We truly appreciate your kinds words and also taking the time to leave this review. If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]
DC
Daniel C.
Very dissent service
Very dissent service
Response from Jack's Flight ClubMay 22, 2026
Hey, Daniel! Thanks so much for taking the time to leave your review :) We love knowing that you've been enjoying the flights and the service. If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]
AR
Alice R.
This company doesn't deserve to be in…
This company doesn't deserve to be in business! Their shady credit card renewal option leaves many surprised to see the charge on their credit card, I imagine, if they forgot about the auto-renewal and maybe missed cancelling in time. I would have noticed a charge to my debit card sooner, but they only allow credit cards, and it was 1 week after the 2 wk. grace period when I asked for a refund. Perhaps I missed a reminder email, but I was away on a trip and got behind on email. They very politely and verbosely denied my refund after 2 requests, and they never responded to a Better Business Bureau complaint I filed. Therefore, I had to proceed with a credit card dispute, which I finally won! If they'd had the decency to refund earlier, maybe they could have avoided all this plus a scathing review. I've noticed that they also give very verbose responses to negative reviews, so I expect you will see that. They should just redirect their efforts to better products and customer service. If I found their services more useful, perhaps I wouldn't mind so much, but in the year I paid for higher service, I never found any flights worthwhile that I could use. If you decide to pay for the higher service, I strongly suggest you put a reminder in your calendar, and make sure you cancel correctly, as another sneaky trick is "unsubscribing" does not cancel the service.
Response from Jack's Flight ClubMay 22, 2026
Hey, Alice. Thanks for taking the time to reach out. We have reviewed the details of your membership to understand the particulars of your subscription and to confirm if there was any service breakdown on our end.
We do see your membership started on December 06th 2024 with a trial. When you initiate any membership with us, the date of the renewal is clearly stated on the check out page and can be confirmed by logging into your Lounge at any time.
Your renewal was on March 06th 2026 and you contacted us on March 27th 2026 requesting a refund. The agent advised that the request was outside the 14 day refund timeframe and a refund could not be granted from our end. This policy is clearly stated on our site and it was agreed to when you created the account with us. Your renewal date had not changed and it was the same date that you received your renewal in 2025.
The policy is there not only as a guideline for us but one that allows fairness to all of our members who sign up with us. It gives a very clear parameter on the expectations and one that each member falls under, so everyone is treated impartially.
We do also clearly state that unsubscribing from receiving flight emails does not cancel your membership and that this would need to be completed from your account. We disclaim this so all details are visible and understood. There are members who opt out of email offers, so they can receive app notifications or because they prefer viewing the flights in their Lounge.
We are disheartened that you feel the details were not clearly broken down enough and we will definitely do a better job of making sure that information is more upfront.
