isinwheel-USAReviews of isinwheel.com

I’ve been a customer of isinwheel for a while now and have actually owned two boards. The product itself is great and I really enjoyed using it. However, the customer service experience has been frustrating. When my second board was damaged, I reached out for support and ended up going back and forth between representatives without getting clear answers. Even after calling, it felt like there was a disconnect between the customer service agents and whoever makes the final decisions. The emails I received were confusing and didn’t offer real solutions. I understand that some damage may not be covered under warranty, but the communication could be much clearer, more consistent, and more supportive. I really like the product, but the customer service needs improvement.

Bought two S10Max scooters, great price and quality, totally happy. I had an issue with one scooter where the controller had failed due to teeenage abuse some time long after purchase. The comapany was quick to answer any question and helped troubleshoot down to the controller. At this point, they were also as quick to send out a new one without any resistance to replace this part. I couldn't be happier with the product, price, and support this company has given me

So far....the V10 is everything that I could have wanted, unless you need a board with "suspension" then don't waste your money on the mainstream boards. Equal or better in every category (speed, distance, reliability, customer service)

I had a question about a recently purchased product from Isinwheel and I got a fast response.

Honestly the best experience with an electric bike the shipping was amazing got it in less than 3 days everything well packed and nothing damaged. Bought the u7 cargo bike on March and till now absolutely no issues runs smooth holds everything I carry with myself even though I'm a big person. Also have recommended isinwheel e bike to so many of my friend and they actually got bikes from isinwheel after test driving my u7 cargo bike, it's so much fun. Finally the support I got regarding my lost battery keys which was my fault was so easy and fast called support number and told me to email support and was going to get a response within 24 hours and got a response within 2 to 3 HOURS that's is amazing so Thank you for the ebike and the help support for my problems. :)

I had reached out to the company via email in hopes I can get some information about my order status. Not only only did the company get back to me within an hour, but they also were extremely nice and understanding! Great customer experience

Fast shipping, easy website to find everything and has great deals with amazing free products!

Great scooter, great price, easy set up wonderful experince!