Holly A.
They won't cancel my VIP membership and continue to charge me
I was unhappy with the colors that I ordered and sent back for an exchange and I also requested cancellation of the non-optional VIP package. They instead refunded my hair purchase, and did not stop or refund the VIP package. There is no option on the website to cancel the VIP package, you can only change your method of payment. They continue to charge me and I'm still fighting them to get the membership cancelled.
Response from Irresistible MeJul 29, 2026
We appreciate your feedback and want to clarify what happened. Your VIP membership was paused for 3 months at your request, and once that pause period ended, billing automatically resumed, which is when the charge occurred. As soon as you requested cancellation, we cancelled the membership and issued a full refund. Regarding your return, we can confirm it was processed and fully refunded as well. We know navigating membership pauses versus cancellations can be confusing, and we're taking this feedback seriously as we look at making the cancellation options clearer on our site. If you'd like to place a new order with the correct colors, our team would love to help make that happen.




