InogenReviews of inogen.com

I appreciate having batteries with extended time limits. I have trouble with the pulse air system and when active I need to turn up the liters to 3 or 4 to have sufficient oxygen. With a extended life battery I can shop or walk for several hours. Couldn't do that with a 2 hour battery.

Purchased 04/2024. Feel I was mislead as to the battery life of the machine for each usage. Was told would last 4 hours for each use however only lasts for 2-21/2 hours at setting of 2. Was told hip holder was free then was charged $70.00 for it. Had to argue with salesman to finally get a refund of $70.00.

The customer service I receive at Inogen has cemented the notion that I truly have found an amazing company! Not sure of an exact date of service but can safely say “all of them”! Usually I need tubing and cannulas which I have ordered from the awesomely helpful Wendy. She steers me to what I need every time. Then there’s the time I had a burnt odor coming through my cannula. Tim had a replacement unit to me fast enough to make your head spin! They strive to make the experience a great one and do it right! Plus! I get to go places now that I couldn’t before and stay longer!! Especially after I purchased a large size battery!

From my first inquiry to receiving the unit I was contacted by the salesperson frequently to make sure the experience flawless. After receiving the unit a front line person contacted me to walk me through initial setup and this made me more confident in the initial startup.

It is very nice to have a company that does what it says. The only flaw is the weight of the portable unit. I realize that is because of the oxygen that I use. So I will adapt and use it as much as I can. Thanks for the good service.

Assistance with orders, forms on ip. , explanations of current options. Customer service , sales, set up team, worked together to complete my order from start to actually using my INOGEN. !! I am very happy to know I can now travel anywhere , anytime! My Oxygen needs are met! Thank you!

Great communication Efficient interaction Great product

Love the Inogen. Use it every day. well worth the investment - as long as Inogen keeps supporting the unit.