InogenReviews of inogen.com

Working great

I really like my Inogen Rove 6 however, I wasn't aware that it's a bit heavy. On the television commercial one sees a person holding up the unit with one finger, not so with this unit. Also one of the snaps came undone but I fixed it.

This has got to be the worse company I have ever dealt with! No one EVER answers the phone for one. I was supposed to have received my equipment more than a month ago! I’m still waiting and no one has ever called me back to tell me why. The only decent person I spoke to was Jolene!

Inogen has given me my freedom back . I am able to go out and visit with family and friends.

It may be a lack of communication between the the Drs office and Inogen however, I was supposed to get a LIGHT weight machine with (2) batteries. Instead I received a machine that is at least 2-3 lbs heavier than what I have, and only received (1) battery.

It is easy to use.

Whenever I get a bad sensor you guys send me a free replacement!

The customer service the worst I have ever experienced, and the company is terrible to deal with. I had previously written a positive review when we were new to the company and its equipment. Since then, things got exceptionally worse. The oxygen concentrator we purchased, a Rove 6, is advertised as having a lot of good features. However, it did not supply oxygen in adequate amounts to my wife. Every time she used it, her oxygen levels dropped considerably. Obviously, this is a dangerous problem. So we wanted to return it for a refund and started inquiring about the process within the return period. A BIG problem was trying to get to customer support. Every time I called, and I have done so over half a dozen times, I had to wait over 40 minutes, often just giving up. When I finally reached someone (name withheld), he said he could not resolved the problem because that was not what his department did. I would have to speak with sales. Unfortunately, I was told that the person who had sold us the machine did not work there anymore. That should not be the issue, as I was buying from the company, not from the individual. So they gave me the name of a sales manager (withheld in this review) and said he would return the call within the day. This did not happen. I waited over a week and then tried again. No luck phoning in, so I wrote to the email address. I got the same agent who said he would contact the same sales manager and have them call me. No phone call. Ironically, the next time I called, I used the sales line extension, and someone answered within two rings (clearly, they like to answer the sales line, but not the customer service line). That agent also said he would have the same sales manager call me. No call. I am definitely being blown off by this company which, I believe, is using sketchy (to say the least) business practices. On my next call--again, to sales, because they answer the phone--I asked for the phone number of that sales manager and an email address. I was given that. I also requested the name of the supervisor and was given both his email address and telephone number. I call both and wrote to both, expressing my anger at being ignored, not receiving return calls or return email messages, and stating that I was (am) ready to take legal action. No surprise that neither has gotten back to me. Currently, I am initiating legal action. I would stay away from this company like the plague. My wife needs reliable oxygen. Their equipment did not provide it. She has been in the hospital and rehabilitation units for the last six weeks, and the unit plus the extended battery we purchased have been sitting idle and useless, as we cannot trust its operation. I would advise potential customers to find another company, one that treats its customers honestly and fairly.