InogenReviews of inogen.com

POOR DESIGN: WE WERE NEVER TOLD NOT TO PLACE UNIT ON THE FLOOR OF VEHICLE OR SEAT; UNIT RUNS EXTREMELY HOT, SO IT CAN'T SIT ON YOUR LAP. NEVER TOLD OF BREATHING PROCEDURE WHEN FIRST USING UNIT. TUBING FOLD OVER WHEN ATTACHED TO UNIT, CUTTING OFF OXYGEN. NEVER TOLD OF RESTOCKING FEE OF $99. NOT HAPPY WITH INOGEN. WE'RE RETURNING UNIT. THINK HARD BEFORE YOU DECIDE ON THIS..

**EDIT: THEY DID SEND HIM THE NEW DEVICE RIGHT AWAY. UNFORTUNATELY THEY DID TELL HIM THAT HE WOULD RECEIVE BATTERIES WHILE WE WERE ON VACATION AND THEY WOULD BE SHIPPED BY THE FOLLOWING MONDAY SO HE SAID TO CHANGE THE DELIVERY ADDRESS TO OUR VACATION ADDRESS AND HE TOLD THEM HE WOULD BE HEADING BACK HOME ON WEDNESDAY MORNING. THEY ASSURED HIM THAT WOULD BE NO PROBLEM. WHEN HE GOT HIS CONFIRMATION, IT SAID DELIVERY WOULD BE THURSDAY (WHEN WE WERE BACK HOME). WHEN HE TOLD THEM OF THE CHANGE THEY JUST SAID NOT TO HAVE SOMEONE SIGN FOR IT. A BIT FRUSTRATING FOR SURE, BUT I CAN TAKE BACK MOST OF WHAT WAS SAID BELOW.*** It's too bad there is not a 0 stars option. My father purchased this device and it came BROKEN. It is the portable device that is supposed to last an average of about 13 hours. Instead, it is not even giving him the level of oxygen he needs (level 4 should be good at rest, but definitely is not), but it also is only lasting a couple of hours at most. THIS IS RIDICULOUS. He has called (on Saturday) to talk to a customer service rep and they said he called the wrong number and then told him that "sometimes customer service people come in on the weekends" SERIOUSLY? This is a life and death situation people! We are about to travel this week, which is the reason he purchased this for thousands of dollars in the first place, and now we are freaking out if he will run out of oxygen. This is supposed to improve quality of life. Instead it is making it incredibly stressful because he cannot trust the device and nobody gets back to him. Reading the other reviews makes me even more nervous as it sounds like your customer service and shipping is basically nonexistent. Get it together, Inogen. You've got a lot of work to do.

This may be a godsend for oxygen users but the customer service for Inogen and unreliability if you have trouble with your unit is deplorable. Long story short Unit needed to be replaced took over a week and numerous phone calls replacement was not put together properly (a screw was not flush and the battery could not snap in) not a major problem but it needed a special tork wrench to fix. Bottom line When you NEED the Inogen to use for work EVERY day a week is WAY to long to wait for replacement service!!!

Waiting for RMA for a week.

Worse customer service and equipment delivery ever. Been two weeks trying to get G2 unit as it is their only portable that goes up to six. Sent 3 faulty units back. We need it ASAP but they don’t care if their dying customer gets to the doctor or not l!!!!!!!!!! I think they are going out of business.

I have copd. I received my inogen and I feel so much better. The machine is excellent. I might be able to drive again. Thank you !!

Sometime at night when want to bed i couldnt sleep without my window open even central air on i need open window to breed i have breeding issue

Im going to need one when i have part of myrigh long. Removed shortly.