InogenReviews of inogen.com

Mom purchased this because it is light weight. Great for everyday use to run errands or go out for dinner. We took the Inogen On on a cruise vacation. The first night we stayed at a hotel and the machine beeped almost all night. Finally at 4am we called customer service and was transferred to the troubleshooting Dept. Since we were traveling they were very helpful and told us to reset the machine (take out battery and unplug for 60 seconds) this worked fine. Some of the other issues we had were charging 2 batteries (it would be great if they made a charger for it) and using it at the same time. It charges faster on a lower setting, and takes hours to charge. We carried the charger with us and plugged in when ever possible. We should have also taken the car charger as we were running out of battery on our way back home from the airport. Even though the airplane had outlets by each seat, they didn’t really work, nor did the outlets at the airport. We thought of returning it, but because this was our first vacation with the Inogen One, it was more of a trial and error situation. Next time we will be more prepared with maybe an extra battery. Also the higher the setting the shorter the battery life. So the 5 hour battery is only 5 hours on setting 1, more like 2 1/2 to 3 hours on 2. And shorter on 3

I don’t have this machine but had no other way to say .. this is a ridiculous product with ridiculous commercials... seriously what person who needs oxygen is going to use this and ride a bike.. and what the commercial should say is ... don’t ever be to far away from An electrical supply or you may suffocate.. if a person could walk from their to their car with this they could do that carrying a small o2 tank ... this company is preying on desperate people who are debilitated and looking for a miracle.. and when you require more then 2/l of oxygen this product is useless ... THATS WHY MEDICARE WONT PAY OR ASSIST WITH PAYMENT... SAVE YOUR $3000

The absolute worst experience I have ever had in terms of customer service. We purchased the G5 unit back in June 2019. It has NEVER WORKED. 14 phone calls over 4 months, 5 batteries sent, a new power cord- still doesn't work. They wanted to continue to "TROUBLE SHOOT." Finally they agreed it MIGHT JUST BE THE ACTUAL UNIT NOT WORKING (imagine that)!! They sent a new unit 9/27... but not the G5.... they sent the G4! That was sent back with the delivery man as he has been witnessing all this unfold as well. Immediately, we informed the company that they made a mistake and sent the wrong unit. We were then promised an overnight delivery of the correct unit. Well.... it's been 3 days. No unit. I was finally able to speak with a supervisor yesterday, I had been told up until this point they couldn't "find" a supervisor for me to speak to! I was authorized a full refund- only to be informed WE pay for all of the return costs including the unit that doesn't work and 5 batteries that don't work. ****Here's the other part, they have the audacity to charge us a $99 restocking fee to retock items that don't even work!!! When I argued this point the customer service representative simply hung up on me. -Yes, hung up on me. I wish I was making this up. I cannot believe this company deals with the many elderly, those that are in a compromised state of health, likely living on SSI. This billion dollar company lacks integrity and is a complete failure when it comes to caring about the customers they serve. My dad sold valuable items to buy this unit to be able to leave the house- to have somewhat of a life during his final years. He simply wanted to be able to see his grandchildren's sporting events. I cannot even tell you how many he has missed because of the situation. I think he has left the house maybe 2 times since June. He absolutely cant go without his O2 due to end stage COPD. What a disappointment. I urge everyone to reconsider before buying from this company. No one deserves treatment like this.

It is lousy. I wouldn't get it

OMG!! I wish I knew about this way-back when. I saw this guy at the mall. He loved his. With mine I hated to take it anywhere with me. It hurt my back then all over cant waite to call them.

You advertise incorrectly!! The battery you show is a two hours battery!! In order to go anywhere you need the large Heavy battery. Be honest!

We bought the equipment with the promise of good customer service, which we never got. When they were pressing for the sale they were attentive and responsive. After the sale was complete, It was hard to get them to return calls. Then after receiving the Inogen equipment, my aunt didn’t open up the box for 10 days. Inside the box was a backpack, that we did not order, however we were charged $100 extra for it. Due to her deteriorating health, the equipment was barely used (less than 2.5 weeks). My aunt found the machine difficult to use and was not comfortable with it. Sadly, she took a turn for the worse. The equipment was no longer needed. It was only 7 days past the 30 day return policy We called customer service and tried to return the equipment to Inogen and were told they couldn’t help us. We want to alert others that this company is not very customer oriented and have refused to give us a refund. Now we have an item that is barely used and we got no help from the Inogen Company.

Our #5 machine is crap. It is less than a month old and will not charge either battery. We were promised 24 hour service. That service consists of a telephone operator. Her first response is do you have oxygen available? Then it’s like ok whew you can call during office hours. Some 24 hour service. No one can even start the process to send a new one. So after spending over 3000$. My husband is relegated to his room and can not attend the Labor Day cook out he was invited to. Thanks for nothing.