InogenReviews of inogen.com

From start to finish was a wonderful experience. CJ walked me through everything. My Inogen makes life possible again.

The In Inogen case is unbalanced , keeps falling over, have to prop it up. Bought new case which works fine The screen has an anomaly which shows a honeycomb, bur can work around that. Otherwise the oxygen is fine

The Inogen rep was very helpful in helping me identify my particular O2 needs and suggesting the best Oxygen Concentrator for me. He facilitated contacting my personal Physician for a prescription and just made the entire process easy ! I like that there was phone f/u after I got my machine. It is all they said it would be..it is compact, easy to operate, easy to carry with a choice between a shoulder strap or a hand held strap. Changing O2 flows is easy and fast and it recharges fast. The only problem I have identified is that it comes with 2 chargers, one for home use and one for the car that plugs into the cigarette port. Unfortunately some of the newer model cars do not come equipped with a cigarette port. I was surprised it didn’t come with a USB port for these particularly newer cars. ( I am not allowed to drive yet and have to rely on others for rides to appointments etc and the ability to charge my concentrator has provided a challenge). Thank you for your product it Definately provides me with freedom I would not have without it.

When I called inogen, Michelle was the representative that helped me. She walked me through everything that needed to be done to purchase the oxygen. My insurance wouldn't cover it, but my doctor referred me to the company to purchase. Michelle spent all the time that was needed to do so.she got the doctors signature, got the finance company, set up with options. She spent 2 days with me to be able to purchase my portable oxygen. Michelle is a A+ representative for inogen. I appreciate the kindness and concern she showed me. Thank you very much

Update 8/12/25 - This evening a supervisor honored my experience with Inogen by providing and shipping new columns free of charge. I am now aware that the columns are a filtering device and need to be replaced on about a yearly basis. The lifetime warranty only applies to the unit itself and the columns are not part of that unit. The rest of this review is true: We have an Inogen compressor bought in 2019 with a lifetime warranty - no repairs needed. We were not advised that we needed to replace the columns on a yearly basis, not then or any of the 3 times we had to return the compressor because it stopped working. We were accused of not returning items twice during this time period and billed for items we had returned. Most of you know that the batteries are excluded from the lifetime warranty, but just in case, know that batteries, columns and power cords, etc.are all excluded.

I’m renting a home unit, but I haven’t been upgraded to the newer, quieter unit

Overall I find the inogen to not live up to the TV advertisement with everyone saying it's easy. In actual use I find the Inogen bulky, heavy and inefficient. The battery does not last long enough for a trip to the food store and It's very HOT and louder than I want. The unit causes me stress.

The Imogene employee that called me to start up my POC was very knowledgeable and effective in helping me understand its capabilities. She was very helpful and answered all of my questions.