InogenReviews of inogen.com

Very unfriendly and unhelpful employees. Phones are not answered for over 30 minutes. Snarky comments. Nothing was explained.

Better than bottles, still a little heavy. Customer service is hard to get a hold of, waited 30 minutes, no response. Trying to call about maintenance. Overall the unit works well but the battery does go down fast, keep it charged while in the car The app is useful when you can connect.

I just love this machine. I am good up to 4500 feet elevations but after that my oxygen companion is strapped to my back. Just so easy to use!

I would like to thank Kelly from Texas i had to return the machines n take my wife off auto pay. Kelly took care of everything like a professional. My wife is on Hospice now n Kelly completely understood.

I bought an Inogen5 in January. In early July, not sure of the exact date, it stopped working. Since I need oxygen any time I exert myself, until it was repaired I was pretty much confined to my home or limited activity if I ventured out. I was sold the unit by Pure Medical, a distributor for Inogen. They had a very fine representative that did everything he could to get my unit fixed and back to me as soon as possible. He said he even paid to have the service expedited. I asked if Inogen could supply a loaner while the unit was being repaired and was told Inogen doesn’t do that. Long story short, even with expedited repair service, I finally had it back in my hands on August 20th. That’s a long time to go not being able to breathe but Inogen is callus concerning the needs of its clients. "You bought it, the sale is complete, you’re on your own."

It is so much easier to use the Inogen than those bulky tanks. I don't go out often but its easy to just push a button and have air. Thank you.

It works. It is a bit clumsy with a chunky design. The outfield line needs a better design to eliminate pinching.

My mother in law purchased a unit outright because insurance wouldn’t cover it, approximately $3700. Unfortunately she passed after having and using the unit for less than 6 months. We called the Inogen Customer Service Center and as usual, over 1 hour wait to talk to a person wi th very broken English. We asked about a buy back program or able to transfer the warranty to a new owner of the 6 month old concentrator. His reply was that they DO NOT buy back any equipment and that the warranty was NOT transferable to a new owner of the unit. So buyer beware, if you own one of their concentrators for 1 day or 1 year, you own it with no warranty if the client passes away. For the price of this equipment the warranty, whether 1 year or an extended warranty should be transferable to a new owner of the equipment and NOT have the family of the lost member be stuck with the equipment without a transferable warranty to a new owner. Very disappointing that they take advantage of people that need this product. Had we needed to do this again, never happen. Buyer beware.