InogenInogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.
Inogen (inogen.com) has 3,951 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Tools & Equipment · Petaluma, California
Excellent
Tools & Equipment · San Diego, California
Excellent
Tools & Equipment · Pasadena, California
Excellent
Tools & Equipment · Stockton, California
Excellent
3,951 approved reviews, newest moderated first
Cheritha F.
I love it it's easy on my shoulder and back and it's not too heavy on me.
Response from InogenOct 17, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
A K.
If I could give zero stars I would. My 80 year old father was sold this machine paid out of pocket over 3000 for machine and has had it for almost a month. It does not work and he can’t get support from customer service and can’t get unit replaced. He has had 2 batteries sent out to no avail. I’m concerned that this company took advantage of my father he should not have paid for this machine. Medicare would have covered the rentals. Your sales people are unethical and your customer service is unhelpful. Someone should contact me asap to get this resolved. Unethical and sounds as if intervention is required.
Response from InogenOct 17, 2025
Hi, we would like to apologize for your negative experience with Inogen. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 877-466-4364 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards a resolution. Best regards, Customer Care Center
Donald M.
It's awesome wish I could have gotten it earlier
Response from InogenOct 17, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Craig D.
I was able to get a good deal on my Rove 6 oxygen concentrator. The machine works great.
Response from InogenSep 25, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Lina S.
My mom's unit stopped working with no notice- there were no lights - nothing to indicate there was an issue. As a result, she had a CHF episode, and has been in and out of the hospital for the past 2 months. Despite being at her side, I have tried to reach out to Inogen to request a replacement unit - and still can't get one. My unit has less than 500 hours on it - given the nature of the item, and given what has happened to my mom, they should be responsive and replace the unit - but they do not agree. Do not purchase an Inogen if you are dependent on oxygen - you are endangering yourself. Obviously they must know this as my experience means nothing to them.
Response from InogenSep 25, 2025
Hi, we would like to apologize for your negative experience with Inogen. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 877-466-4364 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you. Best regards, Customer Care Center
Jeff M.
It not anything you did but my condition unfortunately got worse where I require more than 5L of oxygen. I hope I can recover where I can use it again.
Response from InogenSep 25, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
customer
I have tried to contact Inogen’s Business to Business group at Inogen’s Support’s recommendation by calling Inogen support, leaving a message for B2B and sending an email but no action in two weeks. My InogenOne G5 is not working correctly and I need help but I am not getting it
Response from InogenOct 17, 2025
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
William T.
I really like the size of the portable unit and not have to pull stank with me
Response from InogenSep 25, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center