InogenReviews of inogen.com

The seventh will be One Month since I sent in my machine for a buyback program. Online it said I would receive a check within 10 days of them getting the machine. It’s now day 17 and no check yet. Then I call and ask about it for 3 days get no one returned my calls as I was promised they would return my calI also recieved and e mail that stated they were giving me a email from the buy back department adjusting my price to $655 it was supposed to be $700. This machine had nothing wrong with it it was brand new less than 1 year old. Th letter is a templet and they fill in the amount they choose to pay you. So it looks to me like the company lies. I had it tested before I sent it out and everything was fine and they were a tiny company who just could not afford to give me the $700 for it now.. I am very upset I was in a bind from my mother dying and all the bills I had to pay and had to replace my car also and they are preventing me from doing what I need to do.. I would not recommend this company to anyone..

Don't know what to say about it and what ever I. Submit I have no proof that I get anything

I love my Inogen 5 it is small, easy to carry, the batteries last a long time. It’s my freedom to go places and do what I need to do. My advice is to get a extra battery so you can keep one charged up while you use one, or if you’ll be going a long distance. It doesn’t take very long to charge the battery. You get a car charger too so you can’t lose.

The gap between the Inogen's pleasant, well meaning customer service agents...and the company's execution of the agreements and promises made by said agents, appears so far to be wider than the Grand Canyon. I feel for the customer service dept. and those working within it who try their best to make and keep happy customers. Credit to them. As for the Company itself...so far it's been a trail of exasperating missteps that the above mentioned customer service agents have tried, diligently, to fix. It's taken forever but I now believe the many issues I experienced with the company's dropping of many balls -- have been satisfied. I'll keep an open mind. As for the product -- a G4 portable concentrator. I'll let you know. It just arrived...finally. I surely hope it works as advertised. We shall see. Stay tuned.

Very pleased with my purchase. It was easy to assemble, my Imogen contact, Tom, was very helpful and always available by phone or email. I especially like the pulse feature and how quiet the unit runs. Would rate five stars if I was able to carry the unit. I thought I would be able to manage -- It is too heavy for me to carry -- consequently, I need to place it in the lifted seat of a Rollator. I don't need a Rollator to walk -- but have to use it when I want to use oxygen. I am planning to purchase another portable unit with my tax refund. Hope to find something lighter. My concern is that if something requires repair -- I will not have backup (except being tethered to a large room condenser and will not have anything to take outdoors. It would be awful to have to wait the turn-around time it takes to send unit to your Company for repair. Do you have suggestions for lightness and for cost? Do you have a plan that offers discounts for multiple purchases? BOGO would be great! Realistically, I have to really stretch my budget to purchase an additional unit.

Great product and very helpful

Only problem I have is tubing gets kinked at the sight of the unit ,should have an crush pruff swivel plastic

As of now, the unit is frustrating and the representative who sold it to me, Randall, has not returned my calls. I got a message from him after we received it asking how my husband was liking it--that was over a month ago. I have called multiple times since and get no response--no help. I guess you got our money and do not care. In addition, I was told we had a lifetime warranty because we bought two batteries with the G5. I received nothing with the unit to verify that. Was it a lie?