InogenReviews of inogen.com

Arrived on time with no hassles. Been using it every night. If I stop breathing, or the cannula falls out, it starts beeping at me!

This company SUCKS!!! It took them 2 months to return my phone calls complaining about their lack of customer service. The idiot that finally called me would not listen to my complaints but interrupted me repeatedly! If you want good customer service, stay away from INOGEN!!!

i purchased a double battery for a dear friend because the single one is useless,two months later he passed.a few weeks later the tech stopped and picked up the unit and took the double battery also.he knew it didnt come with that and took it anyway.i called the company numerous times and got no help.point is watch these people in your house he obviously sold it to someone down the line as a double battery is 600.00$

I have called and called the number given in a letter and no answer. I wait on the line for over 20 minutes, still nobody picks up. Then I looked up the website n found a customer service number that wanted to charge to help. It was for text only. I will NOT use this company again!

Before the sale? Inogen and their sales locations will do whatever it takes to get the sale. After? Have a question or need help with something? Forget it. Example - we use the app. Lost the phone, need to re-install app on new phone. First, even to get access to the app required jumping through multiple hoops - app is free. Code to make it work? You have to beg, call, email several times to get it. After the device is paired (G5), it can not be paired with another device unless you first unpair it it from the first device. Period. First device no longer available? Too bad. Any contact with Inogen or their sales partners AFTER the sale is 100% ignored.

I recently reach out to Inogen to acquire information regarding their various systems so as to help me in making the decision whether or not to purchase one of the systems. I was directed to Kevin McVey. Mr. McVey was very quick to push me toward purchasing the most expensive of the systems which I paid for out of pocket ($3,560.00). I later learned that I was encouraged to make this purchase without being provided pertinent information that would have influenced my decision. After the system had been delivered to my home and the purchase price had been billed to my card, I received a phone call to assist me in setting up the device. It was during this call that I learned an essential part of the device required changing every 12 to 18 months and that I would be required to pay $99.00 each time this part required servicing. When I asked whether or not this was covered under the lifetime warranty I had purchased with the system, I was informed that the servicing was NOT covered in that the part requiring changing was considered to be an accessory to the system. Under any definition of the term, if a part of a system is required for safe and effective use of that system, then it IS NOT an accessory to that system. I have tried to contact a supervisor of the company to file a formal complaint, but no such authority has deemed this matter sufficiently significant to warrant attention. Mr McVey did contact me and ignored my request to speak with his supervisor, choosing instead to provide me information that should have been provided during them sale of the system. I would never trust this company to provide me truthful information regarding their products and/or services.

Assist living lost the car charger. I traveled 7 hr to pick her up to bring her home. I had to order a new one. The person told me same day air is available. I paid for it. Ordered first thing in the am so i would get it tomorrow. Well that never happened.it never left the warehouse. No ship label till monday am. Was told constantly i would receive email in a few hrs with tracking info. So now i am stuck with no way to get my mom home. She is on 24/7 oxygen. She cannot be without O2 for a 7 hr drive. So your recording saying why you started the company was to improve service of o2 is a big fat lie! So inogen your co. stinks. Knowing all the info and guaranteeing me i would get it by tomorrow. Now told monday evening. Today is fri. Unacceptable! Would rate a 0. I am sleeping in my car because i cant afford a hotel rm till monday tues. And the rehab wants mom gone. So i have to drive 7 hr with only 2 hrs of o2. So you wanna kill my mom? Horrible cust service. No one could ck why it wasnt processed.

Why can't someone make portable oxygen machine that will ran constant? I have one of ur machine and can't use it cause I need oxygen 24/7. Thank u