InogenReviews of inogen.com

I have yet to receive my order. I was told it would be a two day arrival UPS. The device was sent ground 5-7 days. The sales person was very helpful over the phone and with follow up for the prescription order. However, it was not addressed to me but to my mother when it should have been to me care of my mother. My unit number was not provided to the shipper at the time of order. If you need this as quickly as I did, it is a disappointment. I called during business hours and was told both the sales person and sales supervisor were out of the office. Oxygen is important especially for travel to doctor appointments or to a respiratory therapist. A patient should not have to wait more than 24 hours for something promised.

Purchased a new G5 unit. Liked the size and weight. What I don't care for in the constant pinging the thing makes every time it produces oxygen. Too me it is loud and annoying. Another item is the use of soft tubing and soft nasal cannulas for comfort. The soft tubing gets pinched when sleeping on ones side which produces a hissing effect when air passes through. Then there is the constant spirt of air into the nose each time that can be heard and felt. Had to quit using the soft cannulas. So buyer beware. I'll take my old dinosaur concentrator if the other room for sure.

Bad product, battery don't last try to call this people and can't get nobody to answer the phone

I don’t like to have to use it but I was chemicals poison back in 1976 until 1980 in 2006 I was told by my doctors that I had been chemical poison they said it is agent orange

I have called the company but to no avail. Where the oxygen line connects to the machine it constantly kinks, or should I say always kinks preventing very little if any oxygen to come thru the line. I asked if there was a devise to add to the machine outlet or tubing to prevent this and was told no! I was told many people tie the line into a pretzel and maybe that would help. After hanging up I tried this to no avail whatsoever. I would think after paying thousands of dollars for my wife's Inogen One they could come up with a fix for this serious problem.

Service was prompt and expedient when my mother of 96 left the hospital last September. I was not given an extra battery nor another charging cord they gave me a stationary unit and a portable unit. I have called 3 times in the last few days. The portable unit has stopped working. I asked for an additional cord and battery. They said at first I could have additional cords. They said I needed a script from the doctor for the medical need for the extra battery. I got that. On the second call, they noted no documentation of the first call and gave me misinformation about the portable unit. They said they’d call me back, and didn’t. The third call too an hour after waiting 47 minutes. Again no documentation of the communications this time they said they would send out the portable unit but nothing else which would take 48 hrs. The doctor sent the script electronically but they denied receiving anything. They are polite, but I don’t trust what they say. Service is not there. Nor do they have any concern for the patients they are serving.

I have had this company for 6 yrs. They started out pretty good in the customer service area. But I have to say their customer service is the worst I have ever encountered!! If you are having a problem with your oxygen or need to order supplies, you will be waiting and waiting and waiting to speak to someone. My unit has been beeping for two days and I have been on hold with them for 30 mins and today 15. Still have not spoken to someone. I guess I will have to use my portable oxygen in my house.. Would not be such a bad company if you could speak to someone when you need them...

My portable G3 unit started shutting down. I called customer service and they said they would send another unit. In less than 18 hours a replacement unit arrived at my house. Thanks for the great service. Al