InogenReviews of inogen.com

Sorry this is late, but it was lost in my email. My experience with my new Inogen One G5 has been wonderful. I had been concerned about coverage living here in Florida during hurricane season(s), so I'm balancing this machine with an older refurbished Inogen unit supplied by Medicare. This older unit had four different breakdowns and had to be sent off for repairs, which really limited my activity. Instructions easy to follow. All chargers work outstanding and fast, including the 12 volt auto charger. Both batteries last as long as advertised, without fail. This helps make battery planning so easy depending on my planned activites. I have not used the backpack yet, but the manual strap and arm strap carrying is as easy as you would expect. Weekly cleaning of the filters is quick and easy, and necessary for purest air. Tomorrow I will be ordering spare replacement filters, and a pair of G5 columns to change out when the machine notifies me. Thank you Inogen for this awesome life-changing InogenOne G5 machine !!!

If I could give zero stars I would. This is a terrible company. We bought the machine and all the equipment and once they got the money offered zero assistance! They only care about the sale and my father suffered trying to use this machine and they had an "oh well" attitude. I am a nurse who works with short term post acute rehab patients and my advice will be to stay away from Inogen!!

I've rented through Medicare for approximately 8 years. This company was wonderful for the 1st 4 years, excellent equipment & A+ customer service. No longer are they even slightly customer oriented. If you rent through Ins. Or Medicare they give you NO choice of machines. Unlike the 1st few years, machines are refurbished & not always reliable. Remember they receive Medicare + your supplemental Ins. Payments monthly. In 8 years mine would have been paid in full years ago so INOGEN is making much more on rentals than sales. My latest Experience: I had an Ever Flo as my floor/home oxygen for 7 years. When it malfunctioned I was sent an INOGEN Home. Very nice small & quiet machine, however, although it can be set on levels 1-5, it cannot be set on the 1/2 or 3/4th's so no in between which doesn't work for me since I use 3 & 1/2 or 3 & 3/4. So they replaced that with a Drive - large, heavy, loud & my oxygen level dropped several points. Again I asked for Ever Flo & was told I do not get to pick, so, they sent me the INOGEN HOME AGAIN. Doesn't work, please send Ever-Flo. Nope, you're Medicare so no choice. They sent ANOTHER DRIVE!! We sent it back, unfortunately without unboxing. My husband took me in my wheelchair to see the DRIVE we had & I realized it was a dangerous refurbished that had NOT, in my opinion, been refurbished at all. The door to the filter was missing, the filter was a blue, see through plastic with FILTHY dirty white fan/filter inside that was no longer white, it was a used dark gray. My husband couldn't get the water bottle on because that was either broken or had a part Missing, we gave up. I called INOGEN waiting the usual 15-20 minutes on hold for an agent. I was told I must keep the broken machine. I wasn't happy with what they sent - 4 machines but actually 2 of each, neither useful to me.

Sales representative Mario promised me certain things at sale that were not true. My ship date was July 28th received item on August 6th. Called August 8th to ship back sat on hold for 30mins only to be told returns need to be approved by Sales Rep. Sat on hold an additional 30 mins with no response only hold music. I can only imagine the type of run around my salesperson is going to give me to return a item that I no longer need well within the 30 days guarantee. I have not even used the device once only opened box to get invoice details. I do recommend doing business with a company that promises something and fails to deliver.

A waste of thousands of dollars. Heavy if you purchase additional batteries to last longer than an hr plus. Then there is the $125 annual maintenance columns purchase required. However then worst has been their customer service. Right there for you when you want to purchase the product and accessories and cannot get a return call times 4 when you have a technical issues. Last call began at 3:08 pm 7-29-22 was hung up on while on hold at 3:15 pm and required to complete their satisfaction survey. Lowest numbers possible given. It's now 4:32 pm with no attempt to reach out to me from the tech which I cannot reach from my side. DO NOT PURCHASE FROM THIS COMPANY. IT'S NOT NEARLY AS EFFICIENT AS THEY LEAD YOU TO BELIEVE FOR A WHOLE LOT OF MONEY.

They do not actually give you a 30-day trial, as they start counting the "trial" from the date of *order,* not the date of *receipt.* 20-day risk-free trial might be more accurate. Due to the false advertising however, I waited to reach back out after 25 days and was denied the option to return.

I purchased my inogen one 5G Nov 2019, the problem I have is that I just got my 10th replacement today, what really upset me was that June 30, 2022 it stopped making oxygen, I called customer service, they sent me a replacement July 1, it stopped making oxygen July 2, I called customer svs and they told me they closed for the 4th July, I called them July 5 and they would send a replacement July 6, I told them my wife was having heart surgery July 6 and they said that they couldn't get it to me the 5th, when I received it the 6th July it was the wrong unit it was a G-3, I findly got the right unit July 7, 2022. g

My Mother wanted a portable concentrator. I called and tw Kenya in customer service. Wow, she was terrific! (I worked at AT&T for 15 years. So I recognize GOOD SERVICE) She checked insurance. Then called us back, as she had said she would. Start to finish, approximate time to receive units was 10 days. I called stating we had received both the smaller travel size and the larger house size. We talked about the set up, supplies and after care. AAA+++ We are very happy not to be burdened with tanks!