InogenReviews of inogen.com

I purchased an Inogen G3 machine a number of years ago(6?). With it I bought a life-time guarantee. I specifically confirmed with the salesperson that the guarrantee covered the two batteries I purchased (one single cell and one double cell). He even joked "you won't have to pay anything else again" The double cell stopped recently. When I called to find out how to get another LIFETIME battery they said that only the machine came the warrantee under the not the batteries. Maybe the guy who I spoke with was lying because I know for sure what he told me.

Don’t give them your information. They are worse than bill collectors. Even after you tell them NOT to call you anymore, they continue to hound you. I wanted some technical information off of website. It wouldn’t go to the pages I needed without me putting in my contact info. And then when I did the pages didn’t contain the information I needed and I was in an endless loop of useless sales propaganda.

I dont know how to do This.

I received a bill in October for 1,187.84. I had no idea my insurance (Aneta) was not paying for 8 months. INOGEN took the money out of our checking account. Without informing us this was happening. When I spoke with insurance they said the bills where missing a number they needed. Now it's Christmas we're retired and have other experiences, electric, phone, groceries, house, car. And I was told to appeal to insurance, which will take 6 mos.

In the last year my mom has had to replace entire unit [imogen one g5] four times! They are complete junk! Never trust these machines! Customer service was good, but the machine is worthless. The last unit they sent lasted 15 minutes! I had to go rescue my mom at the beauty shop with a tank unit. It was an extremely scary situation, as she is on 5 litres. Again, complete junk!

Absolutely horrible company! If renting, they only give you 1 battery that lasts 4 hours. And then trying to cancel the rental, it took weeks to get them to pick it up!! I will be notifying Medicare of this. I told them that they were not picking up the equipment so they could continue to get paid for it. TERRIBLE RIP OFF COMPANY! I CANT EVEN GET ANYONE TO ANSWER THE DAMN PHONE! DO NOT USE Inogen unless you plan to buy. Nov 15 Still waiting for a shipping box to send back the portable unit.

From a Doctors' office, Unable to provide oxygen to my patients in a timely manner despite multiple calls. We cannot deal with them directly will continue using DME,s. They use customer service outside the USA, that does not speak English.

Contacted Inogen by email to ask if they would sell me the bottom tray for my At Home oxygen concentrator. It broke in half, just a piece of plastic that serves no use just cosmetic. I was told in so many words that it's out of warranty and should buy a new machine. Their machines are good but the company is sh--. A little understanding would go a long way.