InogenReviews of inogen.com

Hi, my name is Katherine Chancey on Tuesday October 12th a man by the name Robert Vella called me and said he was from Inogen. He wanted to know if I would be interested in purchasing a Inogen One G5 I said well I have been thinking about it. He gave me prices and said I would get a brand new Unit for a certain price then he did his sells pitch on me. Wanted to know my Primary Doctor's name and I said he wouldn't be the one that he would be giving you the Perscrition. I told him my Pulmonary Doctor's name no phone number he I found his name. He ask me to call and tell them to be looking for the fax from him. He has my Credt Card information and I'm going through a Divorce and I'm Disabled. I'm so thankful that my Bank put a hold on the amount. I have been trying to ŕeport this . I looked at prices for the Inogen One G5 and it was much cheaper than what he gave me. I have been thinking about this for awhile. He told me to go ahead and call my Pulmonary Doctor and he said your unit will be out tonight and he said thank you abd be sure to call the bank. When I looked up the Phone number it came back as Inogen phone number. Here is the number 844-323-8072. After this phone call I got a text from a Robert Zella he said Text me !!! I didn't text him. I talked to different people and chat with two different guys. I was told that I would get a Email from the Company and when it would be sent out. I then found this other number that was also a Inogen Representative it was someone overseas and he gave me a number to call in Tampa, Fl. I ask him will you repeat this please he wouldn't so I said thank you and hung up. It was a Car Dealership. Not thinking at all of a sudden I checked my Bank it was in Pending Status. I called my bank and they took down the information and so they put my Money back in my Account and advise me to get a New Card. I'm usually not that Vulnerable but my Husband of 32 years Cheated on me 5 years ago and he just couldn't let it go and so I'm living with my youngest Daughter. I wasn't thinking that this was a scam. So please put out a warning or something so these people will not cause them any hardship.

The worst Sales/CST Service ever. I tried for 2 months to order INOGEN 3 portable oxygen and got so much run-around that I’m still dizzy! Rep. Steven took days or weeks to even return a call. I wanted to order through my insurance as it would be covered,$$$ and got nothing but excuses , Evem my Dr giving my prescription info was frustrated with them. Very, very poor communication. I left V/M message twice for Service Rep to cancel whole order…. Ridiculous! There are plenty other companies to take my business. Cust Service Grade = F !!

There Is No Way The Battery Last Up To 5 Hours. Had Mine On Two Litres, And Barely Got 2 Hours Battery Life From It. Plus Sales Person Didn't Tell Me I Can Have Medicare Pay For It. The Told Me Not To Go Through Medicare. They Signed Me Up With Care Credit On A four Year Payment Plan. Where As With Medicare It Wouldn't Cost Me Anything.

Buyer BEWARE! I have a G3 unit that until recently had worked ok. I had an error message and was told both via email and by phone that the unit could be sent back for out of warranty repair. I tried to do this and now I'm told the unit is not eligible for repair. A supposed supervisor from Inogen called me and rudely told me in more or less words " buy a new one"! There are other brands of portables available, I suggest you avoid Inogen, unless you want to do business with a company that doesn't honor it's word!

I have been going back and forth with Inogen for months. They have the worst customer service I have EVER encountered. They tell you they will call back and never do. They have dropped the ball so many times I just can't call and speak to their imbecilic staff any more. It's really sad. They must go out looking for the best liars and hire them. This company has recordings done by people with British accents. If I were British I'd be offended. I can't say whether their equipment is good or bad because we never could get it to use. I'm done with these clowns. UPDATE: Inogen has sent us four units to date and I won't open the fourth one. The previous three were DOA. They lied about the shipping as well as everything else. It's very sad to see a company full of so many morons. They can't even lie well. Don't walk, RUN from this God awful company. Unreal!!!

Today is October 2nd I have been trying to get Oxygen Equipment through Inogen since early August. Once again today I was on hold several minutes but at least now I have a number where every 3 minutes of musak doesn't result in being cut off and having a dial tone 5-6 times in a row. But of course I was told that my order was being reviewed and it might be approved today and sent to shipping. If so then shipping has 10 working days to ship out and I won't be notified of anything until shipped. So I will again go through the phone hold in 2 days so I can bird dog this company to see if there is any action. If you choose to use Inogen good luck and attempt to bird dog your order.

Inogen has a great mchine G3 which has servived me well. However, it is 5 tears old, and they no longer service. They send you to Main Clinic Supply which requires you to take a lifetime warranty and costs close to $1000. i think that is excessive and gives you no alternative except to buy another machine. I think they know this and it is part of their business plan.

Very disappointed and discouraged with the customer service department. We are new customers so we had to give our insurance information and wait while they checked everything out. We received a call from the CSR telling us that something was wrong with the information that we gave him about the insurance. We confirmed everything that we told him and had to wait another 3 days. When the CSR called back he said that the insurance was not active. We told him that we had just used the insurance card today with no problems. He told us that he was just a middle man and didn't know anything else to do but suggested that we call the insurance company. We are not really sure what to do now but it did open our eyes to the fact that if they won't help you from the beginning, they probably won't be of any help when other issues arise.