InogenReviews of inogen.com

I have been using an Inogen One G5 oxygen generator for a little over a year, since I was diagnosed with a heart condition that requires me to be on oxygen. My Medicare wouldn’t pay for any “portable” oxygen except for the tanks, which would mean that I wouldn’t leave the house, so I bought the Inogen G5. I can go anywhere I want and the unit has worked flawlessly for a year, every day, all day long. I use a home machine at night because the ventilator I have to use ar night must have a continuous oxygen supply, not the pulse that the G5 delivers. Two days ago when I turned the G5 on in the morning, the yellow warning light came on and the icon that the unit needed service came on. I have never dealt with customer service and there were a lot of negative reviews on this site about Inogen, so I didn’t know what to expect. I called and the representative pulled up my information and asked me a couple of questions to make sure what needed to be done. She said she would overnight a new unit. It arrived 24 hours after I called Inogen. The UPS driver waited for me to change out the old and new units, and she took the old one away. It could not have been easier. So for my part, I could not ask for a better oxygen generator or for better customer support. Inogen has given me everything I could ask for and I have absolutely nothing negative to say about Inogen. They have given me piece of mind and I couldn’t be more appreciative. MORE To The STORY: 5 days after I received the replacement G5, I got a warning that it wasn’t producing enough oxygen (<80%). The app had me do a data dump to Inogen to help them understand what the problem was. I called customer service and they walked me through a “hard reset” of the software, but that didn’t solve the issue so I was instructed to call back on Monday during business hours (it was Saturday). I called back on Monday and the representative said they would overnight me another new machine. It arrived, on time the next morning and we swapped out the machines again. It has been working perfectly since. I am very pleased with the warranty service and how the company stands behind their warranty.

0 stars is not a provided choice. I've had Inogen machines since 2018 and they have always been reliable. I am on Medicare with supplemental insurance. In the past, when the machines failed, they were replaced with the same model made by Inogen. A week ago, my floor model. which I use to breathe while sleeping, began beeping. I called Inogen the next morning. They quickly decided to replace the machine. The machine was replaced with a machine that is twice as big, twice as heavy and at least twice as loud. It also retails for $750 as opposed to the nice Inogen brand I had been using for 5 years, which retails for more than $1600. One of the many support reps I spoke to suggested we try another machine because the first may had been damaged in transit. He acknowledged that he heard my complaint before. I am now using my second "replacement" machine. I tried to speak to a supervisor. I did receive a voice mail from a supervisor who left a very terse message stating that there are no Inogen machines available. I called Inogen again and asked for the supervisor to call me again so that I could speak personally. She did not call. I now have a monster of a machine in my bedroom that is so loud that I have it behind a stuffed chair 9 feet from my bed in an effort to muffle the sound and stifle the vibration. When I can no longer deal with the intense sound and vibrations, I breathe with my portable, which does not provide the continuous flow that my medical issue requires at night. I would like to have an Inogen machine like I have had for years. I lie awake at night with the loud noise and vibration coming from that machine. This is not the way customers should be treated. If I can breathe, I cannot sleep. If I can sleep, I cannot breathe. Like many other businesses, the customer is becoming increasingly less important. I'd appreciate some suggestions from Inogen. Now that they have my original machine, why not fix it and send it back to me? Inogen left a cookie cutter reply to the above, saying that I should contact customer support so that things could be made right with my Inogen unit. The whole point of my complaint is that after years with Inogen, I no longer have an Inogen unit. And no one at Inogen has been able to help me in that regard. Again, my Inogen machine started to beep, I sent it in as instructed, and was given an inferior machine in return, a machine that has a decibel rating twice as high as the Inogen. Inogen’s response to me is meaningless. I must have spoken to half the staff in customer support and still have a non Inogen machine.

Spam emails with no unsubscribe link. Scam!!!!

I know it is hard to believe but I called them to buy Portable Oxygen Concentrator . As I was assigned to one of their sales rep; although I spent an hour on the phone; they refused to sell me the device. Sent a complaint message to their management; they did not care to respond....Luckily; they did not as further online research showed me there are much better option that wanted my business. I agree it is a Tragically-funny; a company who spends so much online marketing has such a bad sales department.

I am having problems with the hoses on both the portable and the large unit. The hoses bend where attached and i am not getting any oxygen. Unless I am holding the portable and making sure the hose is straight up it bends and restricts the air. the warning lights come on. I need someone to call me about this as its happening all the time.

Husband has copd he has an inogen 3 been having it about 10 years has broken down once again but this time getting a replacement in a timely matter did not happen as of the time of this review he still does not have it. We spoke with Vami extremely disrespectful customer service person. I would definitely not recommend Inogen to my friends or family.

Most disturbing thing about INOGEN and PHILIPS is this - they fail to have customer service solve a single problem, yet, banter BS online saying "Gee, sorry! How about contacting customer service! What kind of delusional nonsense is that!?"

My father's pulmonologist wrote the order for him to receive an Inogen summer of 2022. After not hearing anything for two months, I started making calls. By November, I connected with Inogen and began filing and refiling paperwork. By early December, we expected to receive the portable concentration within a few days. The deterioration of my father's health accelerated over the holidays. By mid-January I realized I had not received the machine. I began calling again, this time connecting with people who could help. I rushed my father to the hospital Superbowl Sunday, where I was told he was in End of Life stage. We put him in hospice where he died by the end of the week. The Inogen came the day he began hospice. A few days after his death, someone from Inogen called to do a QA check. We (my sister and I) told him our father was dead and to pick up the concentrator. He assured us it would be picked up in 72 hours. We called back three days later; however the calls were automatically disconnected by the queue. We called the number on the packing slip, but the young lady said she only handled sales and to call the broken customer service number. We continued to call. My sister reached someone on 2/28/23. He gave us a case number and said he would accelerate the case. Today I called a 'corporate' number hoping to find help. I was told to call back later because the customer service lines were down. I asked him to find an executive assistant to help me (I am an EA, so that's why I requested and EA to help). He put me on hold for 15 min and the call mysteriously disconnected. My father has been dead two weeks with two boxes of Inogen products sitting in his living room he waited 7 months to receive. Unless you expect to live a few years, you can skip the Inogen portable concentrator. You will die waiting for it.