InogenReviews of inogen.com

The standing unit is loud and makes it difficult for me to sleep. My husband, who the oxygen is for, is hard of hearing, so it doesn't bother him. When I talked to customer service they told me, there are no techs that check on or work on devices. That's a problem for me. I have problems with my hands. My husband will continue to use the unit.

Love it but it’s too noisy. Rattles on setting under 3. And seems heavier than advertised. Having to use it on 3 because of the rattle runs the battery down faster. Susan Vesel

We took our unit on a trip it was only 18 lbs. very quiet and efficient

I love the mobility the Inogen unit gives me. I can even enjoy driving again with the convenience of the cigarette lighter charger. The only downside is that the unit is a bit heavy to carry when I walk.

I purchased a G5 a little over three years ago. After one year I found it necessary to fiddle with the cannula in order for me to receive oxygen. I called customer service and they sent me a brand-new unit even though I told him my problem was only sporadic. The new unit work absolutely perfectly for a little over the next two years. Then I got an indication that the columns needed replacement, which is something that is usually necessary after two years of use. I ordered a new column but found it impossible to get to seat properly. I again called customer service for help and was informed that my warranty had expired two months earlier. However, despite the fact that my warranty had expired, Inogen offered to replace my unit with a brand-new one. I was amazed. They certainly had it within their right not to do anything, but they nevertheless went above and beyond to ensure customer satisfaction. Needless to say, I am a customer for life.

Had a problem and they replaced whole unit in one day with overnight UPS

Last week I had an unavoidable business trip and 400 miles from home my portable G5 quit working. Inogen and the service department really stepped up to the plate. After a careful Q&A session the representative made the decision to express ship a new unit directly to my hotel. Arrived exactly on time. My adult life returned, and I realized I had just experienced the best corporate service ever. Kudos to a wonderful company.

My G5 unit malfunctioned after owning it for just over 1 month. Inogen told me they’d send a brand new one out. The customer service rep was cold and simply didn’t seem apologetic or to care at all. I have no back up for oxygen. I also had to cancel appointments to sit and wait to sign for my new unit from UPS. When it arrived it looked to me to be a refurbished unit instead of brand new G5 as promised. I called Inogen and spoke to a much nicer representative and sure enough it was a used machine. I had to cancel a few more appointments to wait around for another “brand new” G5 the next day. For the amount of money paid this is totally unacceptable. It seems they tried to sneak me a used machine.