InogenReviews of inogen.com

My Mom has not had an oxygen machine for a week! Her machine was displaying error messages and wasn't working. In short, over the last 7 days of trying to get a replacement machine has been a nightmare! First they got the shipping address wrong and that was just the start....I've been on the phone with them everyday for 7 days and a supervisor refuses to call me and the UPS tracking number they provided is invalid! They claim the tracking number isn't working because UPS never scanned the package! What a runaround!

In four years I have had 3 new Inogene G3 machines. The first on malfunctioned at 4 months. The second one quit just after a year, am on the 3rd Inogene it is not working right and found out they no longer make this machine and can’t fix it because they don’t have the parts. Have spent over $3,000.00 for machines, columns and batteries and now have nothing!

Wow , bought a G5. This is a very well constructed machine. Fabulous portable concentrator. Also Larry Riggs was very pleasant to work with ! Thankyou Inogen !!

Good product! I bought the Inogen 5 for my mother. Unfortunately she passed away a month later. Inogen allowed me to return the unit and refunded the purchase price. I had some challenges with getting through ti customer service, but eventually they were very helpful!

I have had my Inogen G4 for 2yrs. I was told by Inogen rep it could be used 24/7/365. Dr. has said the machines are not able to stand that usage, lied to. Inogen has had to replace my unit 9 times in 2 yrs, low oxygen, they just stop running. Inogens imo are the lowest quality product on the market today. Warehouse is closed on weekends and holidays can't ship. Save yourself the frustration, walk away from Inogen.

After the Sales Rep turned me over to the Intake Department everything went to hell. No follow up, No returned calls and forget about The Customer Service Department. They promised a call back from Senior Management but it never happened. I waited 3 weeks for contact about my equipment and never heard a word. I messed with them the entire month of May. They may have a good product but their people will leave you hanging.

My Gen-X oxygen concentrator is not working property and under warranty. For months, I tried to find out who to contact. I went back to the company that I purchased it from. I would like to amend my comments. Inogen DID NOT manufacture this unit. My apologies. Their customer service to identify this was very helpful!

Few things in life are as reliable, easy to use, convenient and functional as my Inogen One G3. This concentrator is by far better than two others I've used and I and delighted using it and recommending it.