Infinity HoopReviews of infinityhoop.com

Response from Infinity HoopFeb 16, 2026

Hey Becki, We’re really sorry to hear how disappointing this experience was for you. 💜 We completely understand how frustrating it is when delivery takes longer than expected and the timing of a free trial doesn’t line up in a way that feels fair or usable. That’s not the experience we want anyone to have. Your feedback about shipping timelines and subscription timing is important to us. Our team will be reaching out to you directly via email to review your account and discuss this further, so we can properly follow up and see how we can help. Thank you for taking the time to share your experience with us. – The Infinity Hoop Team

Response from Infinity HoopFeb 16, 2026

Hey Debbie, We’re really sorry to hear about this experience. Receiving a damaged product and then dealing with unexpected charges for months is understandably upsetting. 💜 We completely understand how frustrating this must have been, especially when you weren’t able to use the hoop at all and felt unable to get the support you needed. This is not the experience we want anyone to have. Our team will be reaching out to you directly via email to review the condition of the product you received, go over the charges on your account, and help resolve this properly. Thank you for bringing this to our attention and giving us the opportunity to follow up and make things right. – The Infinity Hoop Team

Response from Infinity HoopFeb 10, 2026

Hey there, We’re really sorry for the frustration this caused. 💜 Your concerns around awareness and transparency are completely valid. Our team will be reaching out to you directly via email to review your account and discuss this further. We truly appreciate you taking the time to share your experience and giving us the opportunity to follow up and address your concerns. – The Infinity Hoop Team

Response from Infinity HoopFeb 10, 2026

Hey there, We’re truly sorry to hear about this experience. 💜 We never want anyone to feel unsafe using our product, and we completely understand why this would be upsetting and concerning for you. Thank you for taking the time to explain what happened. Our team will be reaching out to you directly via email so we can look into this right away, review the issue in detail, and discuss next steps to properly support you. We appreciate you bringing this to our attention and giving us the opportunity to follow up. – The Infinity Hoop Team

Response from Infinity HoopFeb 4, 2026

Hey there, Thank you so much for sharing this! 💜 We’re really glad our team was able to jump in quickly and get the sizing sorted out for you. Mistakes happen, and we’re happy we could make it easy and stress-free. We’re excited for you to receive your order and start using your Infinity Hoop. Thanks again for the kind words and for recognising the team. It truly means a lot to us! ✨ – The Infinity Hoop Team

Response from Infinity HoopJan 28, 2026

Hey there, We’re really sorry for the frustration this has caused. We completely understand how upsetting it is to be charged and not yet have the main item you ordered. 💜 Thank you for explaining what’s happened and for trying multiple ways to reach us. That’s not the experience we want anyone to have. In many cases, free items and the hoop itself are shipped separately and may arrive at different times, but we absolutely agree that you should have clear communication and updates. Our team will be reaching out to you directly via email to review your order, check the shipment status, and make sure this is resolved for you as quickly as possible. Thank you for your patience, and for giving us the opportunity to look into this and make it right. – The Infinity Hoop Team

Response from Infinity HoopJan 28, 2026

Hey Emily, We’re really sorry to hear how disappointing this experience was for you. 💜 We understand how upsetting it can feel to see a charge you weren’t expecting, especially when the subscription details didn’t feel clear or timely. That frustration is completely valid, and we’re sorry this caused you to lose trust in us. Your feedback is important, and we take concerns around billing transparency very seriously. Our team will be reaching out to you directly via email to review your account, listen to your concerns in more detail, and see how we can best follow up with you. Thank you for taking the time to share your experience . We appreciate the opportunity to address this directly. – The Infinity Hoop Team

Response from Infinity HoopJan 24, 2026

Hey Sandy, We’re really sorry to hear about this. Having your hoop break so early and not receiving a response is incredibly frustrating, and that’s not the experience we want anyone to have. 💜 We understand how disappointing it is when a product doesn’t meet expectations, especially when you were hoping for better performance and durability. We’d truly like the chance to look into this and help make it right. Our team will be reaching out to you directly via email to review what happened and discuss next steps. Thank you for bringing this to our attention. We appreciate the opportunity to follow up and support you. – The Infinity Hoop Team