Infinity HoopReviews of infinityhoop.com

First of all, I paid extra for the quiet hoop and it's so loud I can't even have a conversation while using it. Second, I was never able to access the "free" group in the first 30 days asking for help multiple time. Once I was charged after the 30 days, I immediately asked that it be cancelled since I was not able to ever access the group. CS tells me I can access it so I attempt again and when I was still unable to do so, they then said it was because I cancelled. So, I should have had access for at least the free 30 and the 30 I paid for but was not able to access for even 1 day! Very terrible customer service and refuse to work with customer on refund for service not received!!! Save yourself the money and buy a $20 hoop from Amazon which is quieter and not a waste of money!!!

I am doing the 21 day reset. This is a great workout for pushing yourself.

I recently had an issue with my subscription. I contacted customer service and was connected with Rose. She was so helpful. She was professional and understood the issue. She quickly worked on a solution. And it was just resolved. Rose did a fantastic job of making me feel part of the community and heard as an individual. Thank you again Rose.

I've had my hoop for a few months and have loved it. I use it daily, and it's easy to do in the living room watching a show or with the music on. Unfortunately, the weight that attaches dropped and the casing cracked, so I reached out to ask about ordering a replacement. Kristine in customer support reached back out to me in less than a day with a friendly message to let me know they'd get a replacement ordered for me. It was a positive experience with customer service. I appreciate it.

Somehow I got charged for the subscription that I'm not sure how I got signed up for. The first time I called the number and within a couple of days someone contacted me and refunded my money. Then I got charged again and I called and left three messages and not heard anything back but I did reach out via email and they took care of me instantly!!! I was very satisfied with the customer service that was shown to me. Unfortunately, my health prevents me from using the product so I can't comment on that but as a company I approve.

I like the infinity hoop. It definitely works better with the belt that goes around your tummy. It’s not extremely loud, but it is louder than the adds would like you to think. Turn on some music or tv and it’s fine. FYI the Infinity Hoop Community Subscription is free for 30 days but renews even if you don’t sign up/create an account. So be careful of that. However, the representative I reached out to, took care of that for me right away so, just an fyi but Rose was very kind and helpful.

rose from their team was so helpful! i didn’t realize a monthly fee applies after 30 days and she not only refunded me but gave me a discount to use - the team responded so quickly and has wonderful products’

Husband and I got a hoop to try and shrink our bellies together during one of the summer deals. One of the things included was a membership to the community, however on Shopify, I was told the subscription was free. I reached out after a charge went through and Darlene was so helpful! She not only refunded the charge, she threw in a gift card as well! I was so impressed by the speed and care their customer service team shows. Thanks again Darlene! :)