Infinity HoopReviews of infinityhoop.com

Response from Infinity HoopOct 21, 2026

Hi Dani, We're sorry to hear that your experience with the product hasn't met your expectations. Regarding your Community membership, we're glad you were able to submit your cancellation request. We'd be happy to help verify its status and address any concerns about future charges. As for the device, we'd appreciate the opportunity to review its performance, particularly the battery life you've described, as we'd like to determine whether it's functioning as intended or if further assistance is needed. Unfortunately, we weren't able to locate your order based on the information available in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will allow us to review both your membership and product concerns and explore the available solutions. Thank you for sharing your feedback. We hope you'll give us the opportunity to look into this further and help improve your experience. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 21, 2026

Hi Tish, Kindness and responsiveness make all the difference! We're happy to know our team made your experience a pleasant one and provided the support you needed throughout. Thank you for taking the time to recognize our customer service team. Your appreciation means a lot to us! – The Infinity Hoop Team 💜

Response from Infinity HoopOct 21, 2026

Hi Alex, We're sorry to hear that the product's battery life hasn't met your expectations. We also understand your concerns regarding unexpected charges. Our Community membership is an optional subscription, and we're always happy to help customers review their membership status, understand any charges, or request a cancellation. Unfortunately, we weren't able to locate your order based on the information available in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will help us review your product concerns and any membership-related questions. We appreciate you sharing your feedback and would welcome the opportunity to address your concerns and find an appropriate resolution. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 21, 2026

Hi Sydney, We're sorry to hear about your experience with our product and your concerns regarding an unexpected charge and pending refund. Our customer support team does its best to respond to all inquiries within 12–24 hours. If you're waiting for an update, we kindly recommend checking your spam or junk folder in case any of our responses were filtered there. We take billing concerns seriously and would appreciate the opportunity to review the additional charge, check the status of your refund request, and look into your previous correspondence. Unfortunately, we weren't able to locate your order based on the information available in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will help us identify your account and investigate your concerns more thoroughly. We appreciate you bringing this to our attention and hope to have the opportunity to address your concerns and work toward a satisfactory resolution. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 21, 2026

Hi Serina, We're truly sorry to hear that your recent experience with Infinity Flow hasn't lived up to the positive experience you've had with your original Infinity Hoop. We genuinely appreciate your years of support. We also understand your concerns regarding the partial refund, the unexpected Community membership charge, and the resolutions offered by our team. While we're glad our representatives were able to connect with you and offer additional complimentary products, we recognize that you're still not completely satisfied with the outcome. We appreciate the opportunity to have reached out to you directly and discuss your concerns further. Your feedback is important to us, and we hope our continued communication can help us work toward a more satisfactory resolution. Thank you for being a longtime Infinity Hoop customer and for sharing your honest experience. We truly value the trust you've placed in us over the years. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 21, 2026

Hi Taylor, We're delighted that our team was able to answer your questions promptly and make your experience a great one! We're always happy to help and make sure you have the information you need. Thank you for your lovely feedback and for recognizing our team's efforts. We truly appreciate it! – The Infinity Hoop Team 💜

Response from Infinity HoopOct 21, 2026

Hi Tiffany, That's exactly the kind of experience we love to hear about! We're thrilled our team was able to accommodate the changes to your order and make sure everything was taken care of smoothly. Your words about what makes a good business truly mean a lot to us. Thank you for recognizing our team's dedication and for giving us such wonderful feedback! – The Infinity Hoop Team 💜

Response from Infinity HoopOct 21, 2026

Hi Caity, We're sorry to hear about your concerns regarding the Community membership. Our Community membership is optional, and we appreciate your feedback regarding how subscription details are presented during checkout. We're glad our support team was able to assist with the cancellation and refund. We regret that this experience has affected your confidence in Infinity Hoop. Your feedback is valuable, and we'll take it into consideration as we continue working to improve the customer experience. – The Infinity Hoop Team 💜