Infinity HoopReviews of infinityhoop.com

Sadly, I had to return my hoop due to my health challenges. The process was smooth and support always communicated with me. My refund was granted and I will order again when I am much healthier!

I am so thankful that I reached out to customer care. They handled my situation with such thoughfulness and was very quick to answer. They truly listened to me and understood my situation and was very accomodating. I will recommend Infinity Hoop to anyone I know, great product and even better customer care by Kristine. You guys are TOP NOTCH. Thank you !!

I would like to give a 5 star review for Rose with customer service, she got back to me right away and answered all my questions, very helpful and I would order from them anytime, Thank you

Well, a few years ago I bought an infinity hoop from them, but it has lived under my bed since it was so cheaply made that I was scared to use it inside, and loud it was ridiculously loud. Cue advertisements saying that with this construction I got the dupe, but I ordered from the infinity hoop website…then I was stupid and ordered the infinity flow pro…advertised to have 6 levels and 3 different modes…well it has two modes and one goes to level 5 and the other only to level 3…does not make it through an entire 15 minute session before the charge is gone, and I also ordered the arm hoop toning device at the same time well that is a joke as well. Just don’t bother with this company everything they sell is not what they advertise and then you are left with being ripped off and more junk in your house! I have requested a refund and return labels to send their junk back to them, but as per usual when you want a refund for anything you don’t hear anything from them.

Rose is very sweet! The product works well but it wouldn’t charge correctly and Rose contacted me ASAP and fixed the problem

I unfortunately had to send my hoop back due to medical issues. I was having difficulty getting my refund but Rose stepped up immediately to assist me. I'm so grateful to her because I'm on a fixed income & truly needed my money back. She was amazing.

I had some confusion on an order, so I sent an email. ROSA was a life saver! She explained what happened and offered a little thank you gift for my confusion. It's very rare to have a positive interaction with customer service. But I feel like ROSA WENT ABOVE AND BEYOND!! THANK YOU FOR HAVING SUCH KIND AND CARING STAFF ON YOUR CUSTOMER SERVICE TEAM! i honestly had to keep asking myself if she was a robot or not. 🤣🤣🤣

Lyra was quick to respond and assist. I found it difficult to place an order for myself and one to gift. The hoop size chart was very confusing to me and I suggested they simplify it by changing it to waist circumference. Also if 4 extra links is 8 inches, why does a 40 inch waist not require 20 or 21 links? I also found it impossible to get past the screen that enlisted me in recurring charges, more computer work, or phone calls! And additional charges beyond the cost of the hoop and shipping. I felt Lyra heard my frustration and genuinely intends to take them further. If your product is great. Let the purchase of it and good referrals bring you revenue. It is so difficult these days having to watch credit card statements and bank accounts to catch charges and fees not fully understood. Do better, be more customer friendly. I did feel heard by Lyra. I have not received my hoop yet, nor the one I am gifting. I am excited and Tiff has been my inspiration as i have closely watched her weight loss journey! Thank you Tiff! Thank you Lyra! Hopefully my next review will be Thank you Infinity Hoop💖