Infinity HoopReviews of infinityhoop.com

Response from Infinity HoopSep 23, 2026

Hi Michelle, Your very first yoga class is something to celebrate! 💜 We’re so glad the instructor made you feel comfortable, supported, and welcome, even in an online setting. You don’t have to get everything perfect the first time. We love that you’re already looking forward to trying again! – The Infinity Hoop Team 💜

Response from Infinity HoopSep 23, 2026

Hi there, We’re very sorry for how disappointing this experience has been, from the delivery time to the issues you’ve experienced with the product holding a charge. We also understand your frustration after trying the troubleshooting steps provided and still not having the issue resolved to your satisfaction. We’d really like the opportunity to take another look at your case and see how we can make this right. Unfortunately, we weren’t able to locate your order based on the information available in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name. This will help us quickly identify your previous correspondence, review what has already been tried, and work toward a better resolution for you. – The Infinity Hoop Team 💜

Response from Infinity HoopSep 23, 2026

Hi Ashlee, We’re so glad our team could help find the right solution and make the process quick and easy for you! Friendly, timely support is exactly what we strive to provide. Thank you for taking a moment to recognize our customer service team! – The Infinity Hoop Team 💜

Response from Infinity HoopSep 23, 2026

Hi Varia, We’re sorry you’re still waiting for a response after reaching out to us. We’ve recently experienced a much higher volume of inquiries than usual, which has unfortunately caused delays in our response times. We understand how frustrating it is to be left waiting when you need assistance. We’d really like the opportunity to look into your concern and make sure it receives the attention it needs. Unfortunately, we weren’t able to locate your information based on the details in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name so we can identify your correspondence and assist you as quickly as possible. We also appreciate you sharing the feedback about EEA enrollment and will make sure it’s passed along to the appropriate team. – The Infinity Hoop Team 💜

Response from Infinity HoopSep 23, 2026

Hi Terry, What an exciting start to your Infinity Hoop experience! We’re glad our team could help correct the sizing and make sure you’ll receive the right item. We hope you love your Hoop and accessories once everything arrives. Have fun getting started! – The Infinity Hoop Team 💜

Response from Infinity HoopSep 23, 2026

Hi there, It’s great to hear our team was able to step in and get your issue resolved quickly! Making sure our customers receive helpful and timely support is always important to us. Thank you for the five-star feedback! – The Infinity Hoop Team 💜

Response from Infinity HoopSep 23, 2026

Hi Molly, We appreciate you recognizing Rose for being helpful and responsive, but we’re sorry to hear you’re still disappointed with the outcome of your Community membership concern. We understand how frustrating it is when a charge comes as a surprise, particularly for a service you didn’t intend to use. We’d like the opportunity to take another look at your situation and see how we can provide a better resolution. Our team will be reaching out to you via email to follow up directly. – The Infinity Hoop Team 💜

Response from Infinity HoopSep 23, 2026

Hi Savannah, Stellar customer service is such an amazing compliment! We’re thrilled our team could assist you so quickly and get everything sorted. Now for the fun part! We can’t wait for you to get started with your Infinity Hoop. – The Infinity Hoop Team 💜