The Infinity hoop is a brand of a weighted hula hoop that is a fun way to work out.The infinity hoop clips around your waist and acts as a smart weighted hula hoop.To date, we've helped over 500,000 transform their lives and continue our mission to inspire and support healthy living and habits for everyone.
Infinity Hoop (infinityhoop.com) has 652 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
infinityhoop.com
Website
infinityhoop.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Rose was very helpful and prompt with issuing my refund for the community access that must've been on an auto renewal subscription that I didn't know about until after I was charged.
Response from Infinity HoopSep 26, 2026
Hi Mikaela,
We’re glad Rose was able to quickly assist with your Community membership and get your refund taken care of! We understand how unexpected charges can be concerning, and we’re happy she could make the process easier for you.
We’ll be sure to pass your kind words along to Rose. Thank you for recognizing her helpful support!
– The Infinity Hoop Team 💜
AS
Amanda S.
Don't order
I would not order from Infinity Hoop. They will automatically add a subscription for some "premium community" that you can't find or access and if your order is late or you need customer service for an unauthorized charge they will not answer their service email. Order at your own risk lest they charge you for literally nothing as well
Response from Infinity HoopSep 26, 2026
Hi Amanda,
We’re very sorry to hear about your experience.
We’ve recently experienced an unusually high volume of inquiries, which has unfortunately resulted in longer response times. We sincerely apologize for the wait and understand that you deserve timely assistance.
We’d really like the opportunity to review your membership and order concerns and work toward making things right. Unfortunately, we weren’t able to locate your order based on the information available in your review.
Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name. This will help us identify your previous correspondence and assist you as quickly as possible.
– The Infinity Hoop Team 💜
KC
K.cb
Was sent knock off versions of the belt…
Was sent knock off versions of the belt and vibration attachments. I ordered through the site directly to avoid this from happening. Pending response from support via email and text. Phone number on file routes to a random persons voicemail in Florida.
Response from Infinity HoopSep 26, 2026
Hi there,
We’re very sorry to hear about your experience.
We’d really like the opportunity to investigate the products you received and address your concerns about our contact information. Unfortunately, we weren’t able to locate your order based on the details available in your review.
Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name. If possible, please also attach photos of the products you received. This will help us identify your previous correspondence, review the situation, and work toward a resolution as quickly as possible.
– The Infinity Hoop Team 💜
SS
Sharon S.
I'm giving 5-stars to Rose for her…
I'm giving 5-stars to Rose for her incredible customer service when I had a problem.
Response from Infinity HoopSep 26, 2026
Hi Sharon,
What a lovely shoutout for Rose! We’re delighted she was able to help you through your concern and leave such a positive impression.
We’ll make sure your five-star appreciation reaches her. Thank you for recognizing her incredible support!
– The Infinity Hoop Team 💜
HI
Haley I H.
They sent me a cheap knock off product
Update: They replied to my email and sent a full refund. I am satisfied in the resolution. They sent me a cheap knock off product. Will not answer my emails or text. There office location is listed as a virtual office. The item is made of cheap plastic. Has no nodules on either end. And does not have the correct speed settings. I feel I've been scammed.
Response from Infinity HoopSep 23, 2026
Hi Haley,
We’re very sorry to hear about your experience. We understand how concerning it must be to receive a product that doesn’t appear to match what you expected and then have difficulty reaching us for assistance.
We’d really like the opportunity to investigate what was sent to you and make this right. Unfortunately, we weren’t able to locate your order based on the information available in your review. Could you please email our support team with “Trustpilot Review” as the subject line and include your order number, the email address used for your purchase, or your full name?
This will help us quickly identify your order, review the product you received, and assist you as soon as possible. We look forward to hearing from you and getting this resolved.
– The Infinity Hoop Team 💜
BE
Becca
Problem with Unit- Unknown Subscription
UPDATE: They did refund me for the subscription. The unit still doesn't work, but at least I was finally contacted back by the company.
This is an absolute scam. I received my product and it didn't work- I contacted the company multiple times and never received a reply. Additionally, I was enrolled in a subscription without clear disclosure and charged automatically with no reminder and not given a way to get a refund.
Response from Infinity HoopSep 23, 2026
Hi Becca,
Thank you for updating your review. We’re glad our team was able to get back in touch and resolve the Community membership refund for you.
We understand, however, that the issue with your product still leaves your overall experience unresolved. We appreciate you sharing both the positive outcome with the refund and the areas where your experience fell short, and we’d like to make sure your product concern receives the attention it needs.
– The Infinity Hoop Team 💜
CH
Char
Don’t waste your money
The product I purchased is horrible and a complete waste of money. It only works for the most 4 minutes on a full charge. They automatically subscribe you to their community without telling you it’s a subscription and you only find out AFTER they take your money. And when you email them about a refund - they ghost you and the send you a request for feedback on a product that doesn’t work as advertised
Response from Infinity HoopSep 23, 2026
Hi Char,
We’re sorry to hear about your experience. We understand how frustrating it must be to have concerns about both the performance of your product and a Community membership charge, especially when you’ve already reached out for help and are still waiting for a resolution.
We’d really like the opportunity to review both concerns and make things right. Unfortunately, we weren’t able to locate your order based on the information provided in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name so we can quickly identify your account.
Once we locate your details, our team can look into the product issue, your membership, and your refund request and assist you as soon as possible.
– The Infinity Hoop Team 💜
KH
Kelly H.
I am extremely disappointed and…
After waiting a very long time to receive my order (after paying for express shipping) I got on here and wrote a review after I posted the review I got a text apologizing for the delay and that my page would be to my home soon. they asked me to update my review and they would send me free products for the delay as well as refunding me the extra for shipping. I have received the refund and now that I'm updating my review they will send me free stuff. My new review is that in order to get your product in a timely manner you must write a bad review however when you get your product just be prepared for it to not be the same as what they have listed on their website. I did order from the website directly and they product was not as all what it was pictured on line and when you pay as much as you do for things these day I don't want to get scammed. I feel as though it was false advertising. I hope that they do hold up their end of this update and send me the free products but we will see. I will be happy to update this as well to let anyone else know if they did hold to their word. I changed my review from a 1 start to a 2 star only because they final did reach out and I did receive my order even though it was a knock off version. This is my original review. I am extremely disappointed and frustrated with this company. I placed my order for the Infinity Flow at the beginning of the month, and I am STILL waiting for my order with no real communication about what is going on. What makes this even more upsetting is that I have tried repeatedly to contact the company. I have sent an email, TWO text messages, and left TWO phone messages, and I have not received a response from anyone. At this point, it’s not just about the delayed order—it’s the complete lack of customer service. If there is a delay or a problem with my order, then communicate that to me. Ignoring a customer who has already paid and is simply trying to find out where their order is is incredibly frustrating and unacceptable. I was excited to order the Infinity Flow, but this experience has completely changed the way I feel about supporting this company. I honestly don’t know if I even want to support a business that won’t communicate with its customers. I would really like someone from the company to finally respond and tell me what is going on with my order.
Response from Infinity HoopSep 23, 2026
Hi Kelly,
We’re very sorry for the delay with your Infinity Flow order and, especially, for the lack of communication while you’ve been trying to get an update. We’ve recently experienced an unusually high volume of customer inquiries, which has resulted in longer response times than we aim to provide. We understand that waiting without answers only makes an order delay more frustrating.
We’d really like the opportunity to locate your order, find out exactly what is happening, and get you the answers you’ve been waiting for. Unfortunately, we weren’t able to identify your order from the information available in your review.
Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name. This will help us quickly identify your order and prioritize getting this resolved for you.
– The Infinity Hoop Team 💜
