Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Es una pésima aseguranza pago $64.22 cada mes y llevo 3 meses con mi carro chocado el ajustador nunca tienen tiempo para contestar mis llamadas sigo esperando ese Mensaje para enviar las fotos del auto y seguiré esperando porque no lo mandan ...Pésimo servicio enverdad Busca una mejor opción de Aseguranza No te recomiendo.

By far the WORST insurance ever! If your scared that an insurance won't pay you out? Well this would be the type of company to avoid then. I had an claim back in July and conveniently my check got lost for a month and it took another week to cancel and process a new check. Now when it comes to my vehicle THEY DO NOT WANT TO PAY OUT $2K+ worth of damages. The rack and pinion was damaged during a hit and run while my vehicle was parked outside a friends house. The adjuster determine the rack and pinion IS THE PROBLEM of why my vehicle won't steer but it was not caused from the collision . Mind you photos show the front was damaged , the other car even moved my truck off the side walk hitting a fence but since there no visible damage rk the part they will not pay out because "it could of gave out before the collision". About 2 hours before the collision the truck got me to point A to point B police report has my friends address where it was parked and this insurance DOES NOT WANT TO PAY OUT !! I 100% recommend on passing on this insurance. Pay the extra money on another insurance this company isn't worth it. Worst customer service ever as well . When reaching out to adjusters it ALWAYS goes to voice-mail it will take days for someone to reach out . The "agents" they have available don't even have authority to do anything on your claim. Just a bad bad bad company!!

Let me just say trash ass company as they took my car to a Auto Auction called IAA my car had minor rear damages and now it's damaged all the way around dont allow them to take ur car as I did not know my car was gonna come back with way more damages I live in Austin Tx Infinity also know as Kemper !! Customer service sucks ass possibley running a scam tried to total out my car

Me aumentaron la tarifa mensual sin motivos y sin aver tenido accidentes

Please‼️ do not use this company they are scammers and should be barred from practicing in the insurance. I have two horror stories with this company. The first is after having my car damaged the claims adjuster paid the body shop only the first portion of the check amount. The body shop tried for several months to get the adjuster to come back out but he never did. he would set up a day and time then never show up. End result he never came so I had to pay out of my own pocket to fix the damages. 10 years later I regretfully tried them again due to my insurance agent getting such a great rate and I reluctantly took it. This time I at the end of the policy decided to go with a different company. I paid for a new policy with a new company before my policy renewed with infinit. infinity then turned around and charged my credit car over 12 times in 3 days amounting in over $4,500. they charged the card until it was maxed out. Upon calling them they stated they didn’t see the charges. I called my bank and called infnifty on a 3 way call after speaking with a supervisor they finally discovered that they had billed me multiple times to the effetc of 3 times per day for 4 days from Friday until Monday and as I was on the phone with the supervisor. This caused bills and other things to get charged backed due to the amount pulled from the credit card and causing other accounts not to be able to use that account. After getting reimbursed all the charges they pulled from my credit card over a week later I thought wow! glad that’s over never again. Well a month later I get a bill from them of $312.00 saying they didn’t receive payment one of the months. how? I’m pretty sure you would have taken that out of the over $4,500. you over billed me on a $116. dollar a month policy. Then a couple of days later after sending in proof I was insured by a new company before the new policy started I get a letter from a collections agency saying I owe $312.00 😱 ❌🚷 They don’t care about their customers and will steel from you but want you to not hold them accountable.

This insurance company is hard to get a hold of and seems to be part of the major insurance fraud schemes where they fake accidents for business profits. Getting a hold of Shane Ramsey or any insurance claims adjuster is like playing phone tag, which is definitely suspicious already.

Estoy en lo mismo es una porqueria de aseguradora de carros las personas que trabajan no tienen modo de atención de realizar bien su trabajo. El servicio de grua que tienen pésimo, bueno nunca me ayudaron tube que contratar otro servicio, me declararon culpable por aver golpeado un barrote que otro carro golpeo y no pude esquivarlo

Es la peor aseguradora que he conocido, super atentos en mi caso donde el asegurado de ellos mando mi moto a perdida total y estoy vivo de suerte porque la persona se atravesó imprudentemente y tienen el descaro de darle la razón al asegurado sin responder por absolutamente nada, esto es realmente injusto por todas las lecciones que me dejo la persona, no descansare hasta hablar mal o la REALIDAD de esta mediocre aseguradora!!! INFINITY AUTO INSURANCE. La peor de todas!!!!! que pena que se dediquen a un negocio que ni saben ejecutar con profesionalismo! acuso a drayarn beacham que fue el ajustador y se la vivio echandome la culpa teniendo todos los detalles en frente! me siento abusado.