Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Avoid Infinity Insurance – Extremely Poor Service I’ve had a very disappointing experience with Infinity Insurance. After filing a claim, there was no proper follow-up or support. The adjuster assigned to my case was unreachable, with the contact number always unavailable. I also spoke with several body shops, and they all shared similar frustrations—many had dealt with delays and uncooperative behavior from this company. It's clear that even their own policyholders face a great deal of difficulty during the claims process. I strongly advise against purchasing a policy from Infinity Insurance.

Francamente, no creo que hagan, ni han hecho, nada para mejorar, mi experiencia en 4 años con esa compañía es negativa, tan pronto termine este ciclo me largo.

The worst company to pay you back if one of his clients hit you in the back of your car. One of his clients hit me and they only wanted to paid me 19.50 dollars, amazing, what part of a car cost that???? His personal was rude, Alfredo who saw my car horrible person without manners and Elizabeth called me and I ask her,if with 19.50 dollars you can paid something. Horrible experience. The solution. I called my company

Hidden agent fees, lackluster coverage, absentee insure. They sent my balance to collections when I decided to switch. Predatory company. Stay away please!!!!!

Lo peor de lo peor está Aseguranza son unos rateros pagando una Full cover en una pérdida total donde no tuve yo la culpa alegándoles un mes y medio para q me dieran lo justo por el valor de mi troca no me lo dieron! Me pagaron una miseria de eso mismo me descontaron lo del ajustador cuando uno no tiene que pagar eso! Ensima me quitaron también $1,000 dls de deductible en un accidente q no tuve la culpa al último me dieron una miseria ! Me habían dicho q me cubría un carro rentado cuando yo tuve q pagar la Aseguranza de ese carro rentado cuando tienen ellos q dar la cara por uno son tan caras las aseguranzas que lo único q se pide es q se pueda hacer uso de los beneficios de pagar una Aseguranza perdí dinero ahí también rentando un carro q al último no quisieron pagar mas que 30dls por día cuando lo más barato ahorita es como 55dls por un carro pequeño mas Aseguranza entonces la pregunta es dónde está el dinero q cada mes paga uno ?! En especial cuando en un accidente uno no tiene la culpa debería uno de tener respaldo y ayuda de la Aseguranza que uno paga y es todo lo contrario ! La verdad es q no usen esta aseguradora son unos 🐀 🐀 🐀 son lo peor espero pronto se termine mi contrato q pague por una año para poder buscar una mejor opción

The owner khalid is an amazing guy makes you feel so welcome and always goes out of his way to sort any problems out on your car great service always nice staff recommend this great service

DO NOT TRUST THIS COMPANY! absolute worse company to get insurance from. Don’t do it get any other company . Yolanda Rodriguez is a very unprofessional pig in claims and after I paid $280 a month for 3 years for fully comp insurance they make my shop put used parts on my 3 year old car and reduce the cost from 1600 to $1000 only to give me $128 for my claim after I rented cars for over $1000 as this claim took 8 weeks. Complete waste of time energy and mental stress. From the beginning Yolanda was very unprofessional and unhelpful not to mention super rude. Take my advise don’t waste your time and money.

Involved in an automobile accident the other person received the ticket for sideswiped me. Now Infinity claims I’m 10% liable. Asked why, no direct answer. The repair shop received payment 2 months afterwards and I had to pay a separate repair that wasn’t covered which should have called me before fixing it.It’s all a big scam. I’m reporting it to the Insurance Commision. Oh, Infinity still owes me reimbursement for my rental.