Infinity Insurance Agency, Inc.Reviews of infinityauto.com

This is the absolute worse company to ever trust with anything. They lied to me about payments due..they took money i wasn't aware of but because i needed coverage for both of my leased vehicles I felt trapped. What do i mean by they took my money? Well i was sick with Covid and my insurance lapsed, I called once i was better only one payment behind but my insurance was canceled remember 3 years of no problems with payments, I called in to get the reinstatement cost paid that was almost $700 then i was told I had 30 days to pay another $220 that was taken before the day set and when i called in to inquire about that I was then told I needed to pay another $387 on that following next day and and another $387 the following next week telling me mumbo jumbo which I couldn't for the LIFE OF ME UNDERSTAND why did I just pay all that money??? and when i asked for a refund of the $700 and the other $220 because I just paid it of course it was sorry but we can't and XYZ!!!! I left before the $387 was due but was still told I owe $187 ugh I finally decided to leave after 3 years of not knowing better options are out here and no thanks to FREEWAY INSURANCE the broker they use to sign people up.

THE WORSE!!! My son was involved in a accident over 2 years ago. Infinity charged me over $6,000.00 a year for our policy saying it was because I was at fault for the accident! At the time of the accident we were insured by GEICO. Our insurance broker assured us this was an oversight and that Infinty needed proof I was not the driver. We were told we would be refunded the overcharged amount dating back to when the policy with Infinty was started. Our insurance broker provided Infinty with a letter from GEICO stating that our son Zachary was the driver of the vehicle involved in the accident but to no avail. Infinty says they need a letter with different verbiage! Typical big business that is screwing the average consumer! Stay as far away from this company as possible. I am going to contact an attorney to see if there are any actions I can take against Infinty.

You know, if I could leave a less than 1 star rating, I WOULD! So after the review I wrote on May 6th 2022 where I explained how unprofessional INFINITY AUTO Insurance was and still is!! So,they replied to my review asking for the claim number and pretending to actually care about our situation. They actually told me to reach out if I still needed assistance to reach out via email. Well I DID reach out!! I poured my heart really thinking that someone was going to listen and help us?!?!? Absolutely NOT! Honestly, we still haven't received our Vehicle, it was a fender bender!! It's going on the NINTH week!! Yes 9th week. As a result I have lost my job and my wife is close to losing hers. We've exhausted our $ 600 allotment for a rental like the first 2 weeks!!! The deposit itself is 3 to 500 dollars. So that's 7 weeks we've been out in the water having to pray that the rental place puts the deposit back on so you can even think about renting again! Now our option this week is, Do I pay the car note or rent???!? Again this was a minor fender bender! We both drove our vehicles over to the parking lot to exchange info. Minor. 9 weeks. Took them 6weeks to cut the second check. Six weeks to approve a 3 thousand and change repair check, after we've invested 6yrs.+ Paying our bill monthly , Faithfully.. but I thought that's why you get insured they're supposed to have your back in a time of need!! Well I know this Company DID NOT have our back.

I am very displeased with infinity auto insurance. I was mailed a renewal contract. I mailed it in an envelope with exact payment for my insurance renewal. It wasn't till I received a letter from the DMV on intent to suspend registration on my vehicle 2 months later. Paydays don't exactly match payment dates. I paid a few days late with a late charge. I guess I missed a payment and my renewal was applied to a late payment with out notice a call or email. Here I'm driving around with out insurance risking my vehicle. And the slap in the face was being forced under duress and transferred to a parent company to purchase a new policy. I cancelled my auto payment with bristol cause of it's relation with infinity. I was scammed. Meaning I was cancelled on a legitimate renewal contract with payment. Not 1 notice was sent on a missed premium. On the contrary I received a renewal notice. If you have the means and power seek other insurance remedies. I believe class actions lawsuit suit should be filed for fraud and misleading customers to parent companies. By causing duress. Canceling individuals auto insurance.

La verdad estoy en proceso con mi caso y hasta ahora han estado atentos , espero no caer en mala como muchas personas que reseñan y me ayuden porq para eso uno paga Aseguranza.

Hi, This Is Gayathri Rangasamy. I had filed a claim with infinity on Sep 8th and the car was considered as a total loss. Infinity states that they sent me a cheque on Oct 19th but I never revived. I sent multiple reminders to my adjuster Mr. Richard Sole but he never responded. I called up the customer service but they didn’t no any action than connecting me to the adjuster. The connection to the adjuster always went to voice mail and it was always full. I am totally helpless on how to get back my money ? I am a customer for 3 years with infinity. I am in desperate need of money but I am not getting back my total loss amount. Please do the needful. My claim number - 21123792691. 11/17 - Update - My adjuster reached out to me and mentioned that he will void the old cheque and reissue a new one. I hope to get it next week. Thank you to my adjuster Mr.Richard Sole. Thank you so much to the TrustPilot team

Una 💩 estafa de aseguranza Infinity es una gran estafa no cumplen con lo prometido pero para cobrar y robar si son buenos pero para ayudar Noooo que horror les recomiendo no agarrar esta estafa de aseguranza ahorren dinero en una mejor y más barata aseguranza se los digo por mi.🤢🤢🤮🤮🤮🤮🤮🤮🤮🤮🤮🖕👎👎👎

One start minimum, this isn't close to right! My wife was rear-ended in my car on September 3, 2021, by an Infinity-insured driver hard enough to snap the rear transaxle and free the rear wheels. (claim number 21123782987) I was busy in the hospital recovering from a coma at the time, so she took the police officer's advice and had the car taken to a tow lot that charged by the day. I called Infinity to file a claim, they took all the information that I had and assigned me an adjuster Jana M***** (extension 1352179) who was supposed to call me within 24 hours. I gave her two business days, no call. I then proceeded to call 1-2 times EVERY DAY FOR 30 DAYS!!!!! She never answered my call. I left DOZENS of voice mails with no response. Her manager never returned my calls. I sent emails. NOTHING. Now I'm fully recovered, it's 70 days after the accident and I've NEVER received a call back from the adjuster, or her manager, or ANYONE in this scam of a company. My car has been seized by the lot while I was recovering. NOW, WHAT ARE YOU GOING TO ADJUST????? YOUR INACTION HAS LOST ME MY CAR, YOU THIEVES!!!!!