Infinity Insurance Agency, Inc.Reviews of infinityauto.com

-10 star for this company. This insurance company is the worst insurance ever. My car was hit by an Infinity insured on 6/28. It is now 7/25. My car is still not fixed due to infinity's stupidity and incompetent's adjusters. The body shop is still waiting on infinity's payment to start fixing my car. Every time I get on the phone with them, they keep saying they will escalate the claim so the adjuster can send out the payment. I called on Friday 7/19 to check status on claim and nothing yet so they escalated the claim. I am on the phone with them as I am typing this 7/25 and I was just told that the claim has not been picked up by any adjuster yet. I am just so loss for words. I am just glad to know that I am not the only person that thinks this insurance is a piece of crap. This insurance should be banned, cancelled, sued or whatever. I understand that this is a cheap insurance that's why everybody gets it, but the stress you get out of this insurance alone is not worth it. It is not worth it. I really hope this will be the last time I have to deal with this piece of crap insurance. I will not recommend this insurance to anybody.

I had an accident with my car, filled the claim: 20003526371. It's going to make 1 month that im without my car and i don't have previsions what is going to happen. I pay everything correct and i need news. The process is too slow and the support doesn't make things clears for the customer. Hope i can give you guys 5 stars soon.

Crystal Gonzales Help Assist Me With My Quote I Actually Got My SR22 Via Email The Same Day While On The Phone With Her She Made Sure I Got My SR22 A.S.A.P And She Was Very Patient. Thanks!

I requested a quote from this company and they've provided me with an annual premium of $1100 for my auto insurance. I’ve agreed with the price and proceed buying the insurance the same day, they provide me with proof of insurance. A few days later and I received the actual policy by mail the increased my premium for about $ 450 more, stating the zip code was incorrect, which is not true, I’ve provided them with a copy of my drivers license with the correct zip code and also, they provide me with the proof of insurance with the right zip code the very first day of coverage. Customer service is less than poor, and they refuse to admit they made a mistake. I do not recommend this Insurance company to anyone, very bad experience.

Drop this company ASAP! Unprofessional and crooked. Please be careful not to have a claim. I had an accident recently. The other party is at fault and they didn't ask for the police report or photos just said it was my fault and hung up. Cheap they are but you get what you pay for. Dump them NOW!

OK when I got involved in an accident with and infinity police holder (she was at fault got dual dash cam on my car) I contact them (Infinity insurance) and provided all the info asked including the videos as proof of what happened, they send right away and inspector to access the damages and a letter with the adjuster info to contact that’s when everything went bad, have been 3 weeks calling the adjuster ZACK MAYBERRY to not avail not a single call back from him. I don't know what to say. This have to be the worst insurance company in the world, and I fill sorry for the customers that they give service, I guessed that you get what you pay for.

UNPROFESSIONAL & DISORGANISED I spoke to your company on 5/11 notifying them that I wanted to reduce the policy to the minimum insurance 124.46$/month -the rate that i agreed - . I was then instructed to mail a copy of the attached document to your company. I mailed the document to the address included in the file on 5/13. Since then,- I've been charged twice 255,20$/month * 2- for a policy I didn't agree for, nor did I specify in the attached. I've called on several occasions to rectify the issue- your company cannot locate my records. i find it extremely unprofessional and disorganised that when I've followed the instructions given to me, I am still overcharged wrongfully for a policy that I do not want, nor do I need. I need confirmation that I will be reimbursed for the inappropriate charge.

If I could give zero stars I would. My accident occurred over a month ago and an appraisal hasn't even been completed. You cannot reach ANYONE to help you at this company. Maria Mendoza is a fraud. Melissa Artalleta (her supposed supervisor) is just as bad. And it looks like the only way to get a response is to leave a complaint on here. Someone please help. It literally rains into my car now and no one is even trying to help. I am not an Infinity customer (thank goodness) but the person who hit my car is.