Joanie C.
Customer service is NOT their priority
I've had this insurance company for a little over 6 months. i set the insurance up for my son. Name is on CC and on the signature page. YES the insurance is under my sons name. I wanted to check to see were i can cut back during the Covid-19 and all i got was they couldn't tell me anything about the policy because its not under my name....okay then they gave me a number to call (all on chat) I called the number and again said the same thing....well today i go new insurance after paying my premium with infinity. i Canceled the insurance and got a new one. I suggest everyone to do the same thing. customer service was awful. if we needed the insurance during this time im concerned my claim would not be handled correctly. being the chat and phone call was not satisfactory.
Response from Infinity Insurance Agency, Inc.Aug 13, 2020
Good afternoon Ms Clapper, We are recently receiving your message and appreciate your review. Our sincerely apologies for the late reply and any inconvenience caused to you and your son by Customer Service not being able to provide information to you. We highly value our policy holder's privacy and security and are required to comply with strict regulations as it pertains to providing information to any one not listed on the policy. In your case, we would have needed to speak with your son to provide authorization/consent to continue speaking/make any changes, with you. Nevertheless, it is always regrettable to lose valued customers. -Miriam, CS Consultant