Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland reviews

303 approved reviews, newest moderated first

Terry & Sandy B.
Jun 25, 2018
Quick turnaround time with quote of job…
Quick turnaround time with quote of job and timely with scheduling installation. Installer was very courteous and timely as well. This is our second time purchasing floor coverings with them, will use them again no question.
Response from Independent Carpet One WestlandJun 25, 2018
Terry & Sandy, Thank you so much for the continued trust and confidence to allow us the opportunity to provide flooring once again in your home. It is always a pleasure to work with you and provide the best service and flooring options. Enjoy your new floor and when the need arises...we'll be here to help you find that perfect floor. Catherine Buchanan-Owner
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John & Ruth S.
Jun 25, 2018
Carpet One provided amazing options for…
Carpet One provided amazing options for both carpet and kitchen flooring. We discovered two perfect options and had them installed in one day. Both rooms look awesome and are now updated and we love the final result. The 3 men, Travis, Eric and Phil who did the installations were friendly, experienced and professional in all areas. We have used Carpet One previously for other carpeting needs and were extremely satisfied. There have exactly what most want or desire and have the ability to do professional installations. Great in store service in assisting with the selections just made our choices that much easier. They are a must consider option when wanting to refresh and update your home.
Response from Independent Carpet One WestlandJun 25, 2018
John & Ruth, Your review and kind words are so appreciated. We thank you for the opportunity to provide the best flooring options for your home and allow us to come to the house and install them. Our entire team from sales to installation pride themselves on their service to our customers and I am so happy to hear we made your experience a pleasant one. Thank you for your trust and confidence and if we can be of further assistance to you don't hesitate to ask. Catherine Buchanan - Owner
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Sandra & Peter S.
Jun 25, 2018
What a first-time customer says ...
I had new kitchen flooring installed and new carpeting for the staircase leading upstairs. I was delighted with the choices I made, the assistance I got at the store, and the excellent installation. Everybody was helpful and friendly, and knew what they were doing. You don't find many stores like this anymore.
Response from Independent Carpet One WestlandJun 25, 2018
Sandra & peter, Thank you so much for sharing your experience and the wonderful review. We are so appreciative of the opportunity to provide flooring for your home. Thank you for the trust and confidence. We hope you enjoy many years of beauty and performance and we hope to be of assistance in the future for all your flooring needs. Catherine Buchanan-Owner
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Lauren B.
Jun 22, 2018
We are so happy with our new floors…
We are so happy with our new floors from Independent Carpet One! Every step of the process was great. Our salesman Cameron was so helpful and patient, and helped us pick the best flooring for our home. The installation team did an excellent job. They worked so quickly while still having remarkable attention to detail. Will definitely be using them for future work and will recommend to all our friends and family
Response from Independent Carpet One WestlandJun 23, 2018
Lauren & Octavian, Thank you so much for the kinds words for both our sales and installation teams! We are so pleased that you’re happy with your floor and the entire experience! We appreciate your continued trust and confidence and we look forward to working with you again in the future for all your flooring needs! Catherine Buchanan-Owner
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Jeff & Diane O.
Jun 18, 2018
Jeane was AWESOME
Jeane was AWESOME. She dealt with all my changes without issue. I will definitely recommend her.
Response from Independent Carpet One WestlandJun 19, 2018
Jeff & Diane, Thank you for sharing your positive experience with Jeane! You are exactly correct she is Awesome! We also want to thank you for the opportunity to provide flooring for your home. We are here for you always and also your friend and family. Enjoy your flooring! Catherine Buchanan-Owner
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Vern M.
Jun 18, 2018
John Phillips and guys did A beautiful…
John Phillips and guys did A beautiful job !!! Clean everything up as they when so my house was kept very clean.. Very professional!! I had 3 bed rooms a hallway a great room and a living room done less then 7 hours just AWSOME!!
Response from Independent Carpet One WestlandJun 19, 2018
Vern, It was such a pleasure to work with you on finding that perfect Floor for your home. Thank you for placing your trust in our installers to help with the leveling issues of your home and we all hope you enjoy the new carpeting. If you need anything, always know we are here to help! Catherine Buchanan-Owner
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Sharon
Jun 15, 2018
Jeane is the best!
Jeane is the best sales person. She was very on top of all the details. The carpet and the laminate flooring look great in my new condo!
Response from Independent Carpet One WestlandJun 15, 2018
Sharon, Thank you for taking the time to write this review. You are right...Jeane is the best. Actually I think the entire staff at Independent carpet One are great. I am so glad that together you were able to find the perfect floors for your new condo. Enjoy! We appreciate your trust and confidence. Catherine Buchanan-Owner
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Barbara & Don R.
Jun 6, 2018
Jeanne was very helpful
Jeanne was very helpful. Came to the house to measure and let us take samples home to look over. There was an abundance of choices. She explained the pricing procedures and payment procedure. My phone calls were returned promptly. We received a mailing with spot remover solutions. Carpet layers did a good job. Ways to improve could include a prompt lay date instead of 2 1/2 week wait. We were told that by making one choice there would be a very small piece of carpet left over. However, there is a huge piece leftover which we apparently have paid for. (30 square feet? ) Also the cost for moving the organ was way too high. We moved it ourselves.
Response from Independent Carpet One WestlandJun 6, 2018
Barbara & Don, I can't begin to tell you how appreciative we are for your thoughtful and most helpful comments. As a business owner we sometimes forget to see things in the eyes of the consumer. And without constructive criticism we can't improve. When their is a delay in material shipments, we need to communicate that with our customer. And when there seems to be more carpet than what was expected, we must explain that better to the customer why that could happen. I would be very happy to bind the edges of your left over carpet in order to make an area rug or walk off mats for you if you'd like. Just bring the left over piece and we'll send it out for binding at no charge at all. It could possibly make for a wonderful area rug somewhere in your home. In any case, we do appreciate your trust and confidence and I am so glad Jeane helped you find the carpet you love. Catherine Buchanan -Owner
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