Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland reviews

303 approved reviews, newest moderated first

Keith K.
Aug 18, 2018
Top Notch Customer Service
We can honestly say that from the minute we walked through the showroom door to the time the installation crew left our home, the experience with Independent Carpet One Westland was nothing less than exceptional. Janet D’Ascenzo was instrumental in helping us find the right carpet for our needs and was very patient throughout the whole decision making process. There was no pressure to buy and her suggestions and color choices were spot on. The installation team of Nate and Sean were consummate professionals. Their diligence and care throughout the installation process was very much appreciated. They showed us the utmost respect, giving us clear direction on what they were doing throughout the installation and even gave us tips on how to care for our new carpeting all while engaging in humorous banter that kept all of us smiling. We would not hesitate to recommend Janet, Nate, Sean and the entire team from Independent Carpet One Westland. A++ customer service, quality products and installation from the word go! You won’t be disappointed. Sincerely, Keith and Jo Ann Kuras
Response from Independent Carpet One WestlandAug 18, 2018
Keith What an amazing review and much appreciated to read your experience with our staff! We truly are blessed to have such a great consulting team and installation members to our staff! We are confident that you will thoroughly love your new floor and hope to have the opportunity to work with you in the future! Catherine Buchanan-Owner
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Lauren
Aug 10, 2018
Janet was helpful in recommending…
Janet was helpful in recommending carpeting for our room, and it looks great! The installation was quick and we'll done.
Response from Independent Carpet One WestlandAug 11, 2018
Lauren Thank you so much for taking time to leave this review and acknowledging Janet’s helpfulness! Our staff from sales to installation aims to please! We appreciate your trust and confidence in the entire staff! Enjoy your new flooring and thank you for choosing Independent Carpet One! Catherine Buchanan-Owner
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Lynne & D.
Aug 10, 2018
Jeane Salter was outstanding!
Jeane Salter was outstanding!! She listened carefully to our needs before offering options for our flooring. She is upbeat, caring and she knows her products well. From measure to install, everything went smoothly. Joe installed our carpet and vinyl plank and was prompt, efficient and easy to work with. Many thanks to both Jeane and Joe! Already recommended them to a family member.
Response from Independent Carpet One WestlandAug 10, 2018
Lynne and Dave, Thank you for taking the time to write such a wonderful review! You were definitely blessed to work with Jeane and have Joe do the installation! All in all we have an amazing team! Enjoy your new flooring and we do appreciate your trust and confidence! Catherine Buchanan -Owner
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Megan B.
Aug 8, 2018
Excellent customer service
Everyone at Independent Capet One in Westland was very friendly, patient and supportive. From Catherine, who was very helpful and full of energy to the gentlemen who measured the rooms to the nice gentlemen who did the installation. I have used them in the past and will continue to use them in the future.
Response from Independent Carpet One WestlandAug 8, 2018
Megan, Thank you so much for the wonderful review. We so appreciate your continued trust and confidence. Enjoy the new carpet. And, remember we are here for you always for all your flooring needs. Catherine Buchanan-Owner
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Denise P.
Aug 5, 2018
The salesman Jason McKeehan was very…
The salesman Jason McKeehan was very knowledgeable about all the products, very friendly, personable and professional. I will definitely recommend him. My flooring hasn’t been installed yet but we have had good experiences in the past. I am looking very forward to getting my flooring installed! Thank you, Denise Porter
Response from Independent Carpet One WestlandAug 5, 2018
Denise, Thank you so much for taking the time to share your experiences with us. We are grateful to you for your continued trust and confidence in our entire staff. Enjoy your new floor once it's installed and if you need anything, don't hesitate to reach out as we are here for you all the way! Thanks again! Cathy Buchanan-Owner
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Andrea W.
Aug 1, 2018
Tamika showed me different flooring in…
Tamika showed me different flooring in my price range without being pushy. Front Counter help is very friendly and welcoming. Carpet installed earlier than I planned and no issues! Thanks!
Response from Independent Carpet One WestlandAug 1, 2018
Andrea, Thank you so much for this wonderful review. i will share your sentiments with Tamika and our receptionist staff. Together we do our very best to accommodate our clients and select the best products for their needs and wants. We hope that when you're in the market for flooring again, you'll come and see us. We're here for you! Thanks again! Catherine Buchanan-Owner
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Pat I.
Jul 18, 2018
I was very satisfied with my experience…
I was very satisfied with my experience with Independent Carpet One Westland. Cathy was very helpful. From picking out my kitchen flooring to suggestions on painting my walls. The two gentlemen who installed the floor were very professional and did a wonderful job. Everyone at Independent Carpet One calmed my fears as a first timer for such a project. My kitchen looks great! Thank you all!!!
Response from Independent Carpet One WestlandJul 18, 2018
Pat, Thank you so much for taking the time to write this wonderful review. It was truly my pleasure to help you with your Kitchen project. i know how intimidating it can be to make a purchase like this for your home and i was happy to help. i am so glad the paint suggestions worked well for you as well. Travis and his crew also wish to thank you for allowing them to create a new environment for you. i look forward to working with you in the future for the next project. Thank you again! Enjoy the Kitchen floor! Catherine Buchanan-Owner
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Patricia F.
Jul 17, 2018
Cameron was very professional and…
Cameron was very professional and helpful. The installers did a FANTASTIC job! Very nice gentleman. I'm telling everyone to purchase carpet from you! I'm so happy! Thanks again!
Response from Independent Carpet One WestlandJul 17, 2018
Patricia, Thank you for taking the time to leave such a wonderful review. We truly do appreciate your trust and confidence in both our flooring consultants and installation team. We hope you enjoy the flooring you selected and look forward to helping you in the future with all your flooring needs. And yes...thanks for the referrals. Catherine Buchanan-Owner
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