Independent Carpet One WestlandReviews of independentcarpetonewestland.com

Response from Independent Carpet One WestlandNov 7, 2017

Dennis, I apologize for letting you down when it came to scheduling! I inquired about the promise of being the first install of the day and how our installer was sent to the 2nd job accidentally prior to yours. It was a mishap and those things happen. The most important thing is once they did arrive they were professional and did a good job for you! I am confident that you will enjoy your new flooring and we do appreciate the opportunity to provide flooring for your project! Thank you again and we look forward to working with you in the future for all your flooring needs. Catherine Buchanan-Owner

Response from Independent Carpet One WestlandMay 2, 2017

Chelsea, Thank you for taking the time to reach out through our TrustPilot platform. I am happy to hear that my staff treated you wonderfully and that your selection of carpet is perfect for your room. I reviewed your purchase and the Healthy Living Cushion is our thickest pad allowed by the Carpet & Rug Institute and is our best padding that we carry. 7/16" is maximum required for carpet installation and I am confident that this is what was sent out to your home. Keep in mind the padding doesn't go all the way to the wall, only up to the tack strip so that the carpet can be stretched and attached for it to stay in tact. When the carpet gets tucked around the perimeter of the room is possibly why you are seeing a gap of existing wall and newly painted areas. it is always best to paint all the way beyond the existing carpet down to the floor if possible. if you'd like us to send my installation manager out to your home please don't hesitate to ask. We'd be happy to verify all your questions. Please don't hesitate to reach out. Catherine Buchanan-Owner

Response from Independent Carpet One WestlandDec 13, 2016

Kim, Thank you for taking the time to provide a helpful review. Although I'm disappointed that you had a far from perfect experience at our store and for your first time here! Many times we aren't given that second chance to improve where we failed. I would hope that we could encourage you to let us make up for the lack of professionalism you encountered. First may I apologize for the evening supervisor that may have prevented you from visiting again with Janet. Sometimes we get a little overzealous. And the installation team that came to your home the second time, I will definitely speak with him and clarify what may have gone astray! We strive to make our customer's experience as enjoyable and stress free as possible. This is an exciting time for you to reinvent a space in your home and it seems we let you down. If given the opportunity to redeem ourselves, I personally would be happy to provide my service to you as owner Thank you again for voicing your thoughts and we do appreciate your business. Enjoy your new flooring! Cathy

Response from Independent Carpet One WestlandSep 29, 2016

Doris, This platform of reviews is quite helpful to us. When we receive a review like yours it provides us with the information we need to make improvements and to make sure your issues get handled as quickly as possible! We strive to have happy clients with the selections and most importantly the installation. Thank you for reaching out and expect a return call from your sales associate and our installation manager!

Response from Independent Carpet One WestlandSep 22, 2016

Rob, Thank you for you review! This platform allows us to hear the good, the bad and indifferent and allow us to improve where we are needing it! This helps me tremendously and believe me I will address the installer at my first opportunity! You mentioned gaps and seams being visible so our installation manager will be contacting you within the next few days and come out to inspect your installation and we will do everything necessary to make you entirely pleased with the final product! Again, thank you for taking the time to let us know and we do appreciate your business and hopefully we can work with you again with your future flooring needs! Catherine Buchanan/Owner

Response from Independent Carpet One WestlandMar 21, 2016

Hi Larry & Jackie, Thanks for taking the time to leave your review. I've looked into your account, and I can see that it was a job done by one of our old installers and his son who are no longer with the company. I feel bad that I was not made aware of the issues with the poor remarks from my installers regarding your electric range not being reconnected properly. I am also bewildered with the additional charge of installing the new toilet and you had these issues. If you'd like, please don't hesitate to reach out to me at 734-729-6200. Otherwise I apologize for your unfortunate experience.