Independent Carpet One WestlandReviews of independentcarpetonewestland.com

Buyer beware. They’re happy to take your money. They don’t stand behind what they sell.

The person doing your commercial on tv is a woman with a very loud squeaky voice, so annoying, had to turn off the sound. Change your spokesperson

It started with the estimate in which the salesman, Bob Francavilla, tried to gouge us with the initial estimate. Unfortunately, he did not know we had already received an estimate from another company before going there. It took bartering which I was not happy with, but eventually, we agreed on a fair price. The day of the installation, the installers were two hours late. They used my bathroom and did not clean up after themselves. Once finished installing the carpet, they did not vacuum and left their garbage and scraps. On a positive note, the salesman Bob did offer to come to my house and vacuum. Unfortunately, I could not wait because I had to be somewhere which I was late for because the installers were two hours late. There was no follow up call from Bob. I will not go back and do not recommend them to anyone.

Absolutely horrible experience with this company. They received my carpet from the mill that was cut short. They knew it was cut short and still sent it with the installers and did not tell the installers it was short. When trying to contact the management, they were rude and short. When asked for calls backs to discuss this, that never happened. The company did nothing for the inconvenience, of which I had to take another day off work - unpaid. All they wanted to do was talk about their process and how it should work. My family has used them for decades. None of us will never use them again and I will make sure no one I know uses them. The current management is horrible. This type of customer service would never have been there when the father was still running the business. I know this for a fact, because my parents went to school with him. *** Update 1/15/18 *** In response to the “owner” I understand when things are outside of your control. And I agree you obtained the replacement very quickly. I do appreciate that, however, your company created the problem. While it is true, the mill shorted you on the carpet. Your company knowingly and deliberately attempted to hide that the carpet order was short and install an inferior solution. It started with the team that cut the carpet. They knew it was short, it then loaded in the installers van. The installers were never informed that the carpet was short. Mid-way through the install, it was discovered that one room would be short. When the installers contacted the store, they were told to take a scrap piece from the other room and ¼ turn it. I would have a 12’ x 9” piece of carpet (in standard 12x12 room) that not only had a seam, but did not match the rest of the room, as the carpet was a dimensional carpet. We tried talking to the installation manager to get to the bottom of the issue and possible resolution, with no avail. We asked to have a manager call us– no one ever called. It was the installers that informed us of everything. Including, the final solution which required me to take a day off work without pay. You can keep your insincere apology and fake statement that your family prides themselves on service. Your father certainly did. Since then, you only care about the money. That is clear from talking to many of your customers. And as evidenced by the recent conversation we had, in which I had to call my salesperson who never knew any of the problems we had. During that conversation, you never once apologized for the inconvenience nor offered any sort of compensation. In fact, all you offered was to send me the bill and threaten me to pay it or face collection and a lien on my home. I was able to negotiate an extra $100 off my over $6,000 job BEFORE your company purposely tried to defraud me and you even acted like I should be thankful for that. For anyone reading this, avoid this business at all cost. There are plenty of flooring companies in the area that will treat you honorably and respectfully. Independent Carpet One in Westland is not one of those companies.

I have a large bubble on my floor. Although I told the salesman and the two men who came to repair other problems and someone named Jim, no one has contacted me. I have a party for 40 scheduled for 12/10 and what is on the floor is a trip hazard. Also, the men who came out to repair other problems insisted no one had touched the dishwasher, even though someone must have done something because it makes a terrible noise when opening and shutting and I have to slam it to get it to work.

Incorrect quality of carpet installed - was told I would not be compensated for my inconvenience. I scheduled a painter for 2 weeks after carpeting - am now told that if the walls are damaged when the second carpet is laid (which will be after the painter comes), that I will be responsible for paint touch up if necessary. Unbelievable! Jeanne and Joe were great but the overall experience so far has been disastrous.

The project was to put new carpet and vinyl in common hallways. First it was a three day project that lasted over three weeks. Workers were unprofessional and the job itself was unsatisfactory to where we had to have the owner come out and see the poor quality. Seams were bad and some still are after the "repair" and the tacking of the carpet showed every staple. I hope that the product lasts as I could be in trouble for recommending them.

I told the sales lady that we had 2 dogs and so I needed pet friendly carpet for our family room. She recommend their pet carpeting. After some questions on odors and cleaning I ordered it, and it wasn't cheap either! After a few days I noticed pulls of carpeting which can run like Berber. I was quite shocked to see this and surprised that this type of carpeting was for pets! The dogs nails (which are kept groomed) were pulling up threads causing runs unless I cut the pull with scissors and tied a knot! Which can really ruin the pattern of the carpet... I called the store and explained the carpet situation and that my husband and I would be leaving for Florida for 2 months... I was told that someone would get in touch with me and we could follow up when we returned back to Michigan. My husband, upon returning home, went to the store to follow up with them and was told that we were past the warranty period and other than having the carpet patches fixed there was nothing that they could do! Needless to say we are very, very upset with this store!! That's why I called to explain the situation in the first place! Now $1500.00 later my family room carpet is disgusting and embarrassing and I wish I never walked into that store! The old carpet that I had taken out would look better today and that hurts especially when we work so hard and stuff like this happens! Thanks for listening and maybe this can get passed on to someone who cares. I would like them to replace the carpet and make me a happy customer. Thank you