Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland reviews

Showing 15 reviews with 4 stars · Clear filters

Jones P.
Dec 22, 2020
For me
For me, it was an simple and convenient advantage. Since I have visited your website, you are awesome, but your customer service is not good.
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The M.
Jun 27, 2018
Great people in the store
Great people in the store, none better. Installers were nice, polite, and worked quickly. Wouldn't hesitate to do business with them again and would recommend them to family and friends. I shopped prices, value, and quality and they were the best.
Response from Independent Carpet One WestlandJun 28, 2018
Tim, Thank you for taking the time to write this amazingly gracious review. Your kind words will be shared with the entire staff. I am glad we were able to assist in finding the perfect flooring for your home and at a value driven price. Enjoy your new Floor and remember we will be here for you for all your future flooring needs! Catherine Buchanan-Owner
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Barbara & Don R.
Jun 6, 2018
Jeanne was very helpful
Jeanne was very helpful. Came to the house to measure and let us take samples home to look over. There was an abundance of choices. She explained the pricing procedures and payment procedure. My phone calls were returned promptly. We received a mailing with spot remover solutions. Carpet layers did a good job. Ways to improve could include a prompt lay date instead of 2 1/2 week wait. We were told that by making one choice there would be a very small piece of carpet left over. However, there is a huge piece leftover which we apparently have paid for. (30 square feet? ) Also the cost for moving the organ was way too high. We moved it ourselves.
Response from Independent Carpet One WestlandJun 6, 2018
Barbara & Don, I can't begin to tell you how appreciative we are for your thoughtful and most helpful comments. As a business owner we sometimes forget to see things in the eyes of the consumer. And without constructive criticism we can't improve. When their is a delay in material shipments, we need to communicate that with our customer. And when there seems to be more carpet than what was expected, we must explain that better to the customer why that could happen. I would be very happy to bind the edges of your left over carpet in order to make an area rug or walk off mats for you if you'd like. Just bring the left over piece and we'll send it out for binding at no charge at all. It could possibly make for a wonderful area rug somewhere in your home. In any case, we do appreciate your trust and confidence and I am so glad Jeane helped you find the carpet you love. Catherine Buchanan -Owner
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John & Paulette F.
Jun 27, 2017
Happy
Everything from the store visit to the installation was very well done!
Response from Independent Carpet One WestlandJun 27, 2017
John & Paulette, Thank you for taking the time to rate your experience with us. i am glad to see that you're happy with the new flooring and the service you received from the entire gang here at Independent carpet One. Enjoy your new flooring and we look forward to working with you in the future for all your flooring needs. Catherine Buchanan-Owner
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Janice B.
Jun 12, 2017
I would have given 5 stars but 2 of the …
I would have given 5 stars but 2 of the 4 metal carpet strips were not installed when the carpet was.
Response from Independent Carpet One WestlandJun 12, 2017
Janice, Thank you for reaching out to us through our TrustPilot Platform. I apologize for the inconvenience of not having the transition strips installed at the same time your flooring was installed. Please know we will make sure you are completely satisfied with the end result. We do appreciate your business and I know the carpet you selected will provide years of beauty and performance. Thank you again. Catherine Buchanan-Owner
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Louise F.
Jun 11, 2017
Job well done !!
Workers were awesome My floor looks great !!!!
Response from Independent Carpet One WestlandJun 11, 2017
Louise, Thank you for taking the time to share your experience. I am so happy to see that your floor you selected looks great. We aim to please. We appreciate your business and we look forward to working with you in the future for all your flooring needs. Enjoy your new floor. Catherine Buchanan - Owner
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Velinda S.
Jun 7, 2017
Well done and very easy to work with
Well done and very easy to work with. Clean up could'be been better, post install.
Response from Independent Carpet One WestlandJun 7, 2017
Velinda, Thank you for the opportunity to provide flooring for your home. It was a pleasure to work with you. Comments such as yours regarding the clean up provide us with the opportunity for improvement. After clarification of Joe's missing the basement flooring after the steps were carpeted allows me the chance to make sure our installers leave a home the same way they found it if not better. We appreciate your comments. Thank you again! Catherine Buchanan- Owner
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Mgm
May 9, 2017
Satisfied
The salesman was knowledgeable and helpful. The installer were professional.
Response from Independent Carpet One WestlandMay 9, 2017
Thank you for the review and taking the time. I am glad to hear that our staff was knowledgeable, helpful and professional. Enjoy your new floor covering and we look forward to working with you in the future. Catherine Buchanan - Owner
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