Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.
Independent Carpet One Westland (independentcarpetonewestland.com) has 303 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing303 approved reviews, newest moderated first
JK
Great Service. ., no pressure. . Wonderful carpet and installation Thanks
Response from Independent Carpet One WestlandMay 31, 2018
Jeff & Karen, Such a pleasure to know that your experience with us was wonderful. We appreciate your trust in working with our staff to find and install your perfect floor. We hope to have the opportunity to work with you again for all your future flooring needs. Enjoy your new floor. Catherine Buchanan-Owner
Larry M.
It is always a great experience when working with a family owned business rather than the big box corporate stores. The folks at IC always share their enthusiasm for your flooring project. I can’t share enough praise for Jeanie at IC. The lady is the best! Thanks again Jeanie for all you’ve done. I look forward to working with her again for new blinds.
Response from Independent Carpet One WestlandMay 30, 2018
Larry, You are absolutely right...Jeane is the best. All our flooring consultants are the best at what they do and what they know and we are fortunate to have the staff we have. And we are fortunate to have customers like you that let us know we've done a good job making sure you find that perfect flooring for your home. Jeane will definitely do the same when you're ready for blinds. We appreciate your continued trust and confidence. thank you again. Catherine Buchanan-Owner
David S.
Buying carpet from independent carpet one was great. Our sales person, Janet D'Ascenzo, and our installer, Joe, did a great job. We payed a good price and the installed carpet looks great. We have used independent carpet before and once again they did a great job. I'd recommend them!
Response from Independent Carpet One WestlandMay 26, 2018
David, Thank you for your continued trust and confidence. We promise to always meet and exceed your expectations. You were blessed to work Janet and also have Joe install your new flooring. We look forward to working with you again for all your flooring purchases. Until then, enjoy your new flooring. Catherine Buchanan-Owner
Hiawatha R.
My customer is very unhappy we have been trying to get the customer concerns taken care of. 1. Bubble in the new floor 2. Carpet has a hump in the pad. 3. Carpet was not iron on the joint. Gary is going to the job Wednesday May 23, 2018 I hope Gary can get the problem corrected. i was satisfied with the service from Bob Francavilla and the sales person Jennie they are doing everything to help. They are good sales persons. THANKS, HIAWATHA IMPACT CONSTRUCTION
Response from Independent Carpet One WestlandMay 22, 2018
Hiawatha, Thank you for reaching out through this platform. As you mentioned our installation manager is going out to the job site on Wednesday may 23rd to make sure all your issues are taken care of and I can reassure you that he will do everything to make your client and yourself happy again and loving their floor! We strive for perfect floors perfectly installed and we promise to get everything rectified for you. We appreciate your kind words regarding our sales team and the opportunities you have provided to us. Thank you for your patience. Catherine Buchanan- Owner
IJW
It started with the estimate in which the salesman, Bob Francavilla, tried to gouge us with the initial estimate. Unfortunately, he did not know we had already received an estimate from another company before going there. It took bartering which I was not happy with, but eventually, we agreed on a fair price. The day of the installation, the installers were two hours late. They used my bathroom and did not clean up after themselves. Once finished installing the carpet, they did not vacuum and left their garbage and scraps. On a positive note, the salesman Bob did offer to come to my house and vacuum. Unfortunately, I could not wait because I had to be somewhere which I was late for because the installers were two hours late. There was no follow up call from Bob. I will not go back and do not recommend them to anyone.
Response from Independent Carpet One WestlandMay 15, 2018
Oh dear! I am sorry to read this review I will definitely have Bob and our Installation Manager speak to the installation team about not vacuuming and leaving your bathroom in an unorderly fashion along with the delayed installation time even though we don't promise a particular time period of arrival. Typically our installers will call when they are in route. For these issues I am deeply sorry for the poor experience.. This is not like our installation team at all. I will definitely speak with your sales associate and maybe he will be able to shed some light on this order so we can discuss these matters and improve on our service to future clients. I do appreciate you letting us know so we can definitely look into this for you. I am glad that Bob was able to work on the pricing for you though. Catherine Buchanan - Owner
Mary A.
Love the “family” style of business. We felt very welcome and important as we made our decision regarding our new floor. The floor arrived when promised and looks beautiful!
Response from Independent Carpet One WestlandMay 15, 2018
Mary...Aww it means so much that people feel the "family experience" here at Independent Carpet One. We have been blessed to be able to work together from Mom & Dad to the brothers and sister and now our nieces and nephew. It definitely makes for a comfortable and trusting shopping experience. Thank you for your trust and confidence and we hope to work with you again for all your future flooring needs. Enjoy your new floor and thank you again! Catherine Buchanan- Owner
Carol & Richard M.
great experience
Response from Independent Carpet One WestlandMay 11, 2018
Carol & Richard, Thank you so much for taking the time to review and rate your experience with us here at Independent Carpet One! I am happy to see that you feel it was a great experience and we are happy to have had the opportunity to provide beautiful floors for your home! We look forward to the opportunity to work with you in the future for all your flooring needs!
Elizabeth P.
I habe been working with independent carpet lifter than i can remember. Bob Francavilla (sp?) Has always helped me with every project i have had, giving me the best price in town. I world never go anywhere else for my flooring needs.
Response from Independent Carpet One WestlandMay 8, 2018
Elizabeth, Thank you for taking the time to share your review with us. You have been fortunate to work with Bob for many years and I know we/he appreciates the continued trust and confidence that he will steer you in the right direction. We appreciate your continued business and support. And remember we are here for you and your family for all your flooring needs. Thank you again! Catherine Buchanan - Owner
